Sales Quality Control Administrator
Location: London (Head Office)
About SwiftSwitch
SwiftSwitch is one of the UK's leading utility consultancies, committed to helping businesses optimise their utility management across energy, payment services, telecommunications, waste, and water solutions. Since our inception, we ve built a reputation for excellence, offering access to over 50 top-tier utility suppliers. Our mission is to simplify complex utility decisions and help businesses save costs with bespoke solutions.
We re a fast-growing, dynamic company, and we re looking for a detail-oriented and organised Sales Quality Control Administrator to join our Customer Experience Team. If you thrive in a fast-paced environment and enjoy variety in your work, this could be the perfect role for you.
The Role
As a Sales Quality Control Administrator, you will ensure that contract submissions are processed accurately and efficiently. Working closely with the Customer Experience Team, you will be the link between the sales team, customers, and suppliers, maintaining quality standards throughout the process. Your attention to detail, communication skills, and ability to collaborate will be crucial in delivering outstanding service.
Your Responsibilities:
Conduct quality control checks on all contract submissions from the sales team and external partners.
Review and verify contract details through call listening or documentation checks.
Resolve contract errors and liaise with customers to ensure the smooth submission of contracts.
Communicate with suppliers to confirm contract acceptance or resolve any issues.
Proactively handle supplier rejections, track queries, and implement feedback to improve processes.
Stay updated on internal procedures and supplier requirements, continuously seeking process improvements.
Schedule: Monday - Friday, office-based (no weekends)
Requirements
Strong administrative skills, ideally gained in a high-volume, sales-focused environment.
Excellent attention to detail, with a commitment to getting things right first time.
A collaborative attitude, able to build strong relationships across teams to support a one team ethos.
A positive, can-do mindset, thriving in a fast-paced and evolving business environment.
Excellent communication skills, with the ability to engage effectively with colleagues and customers.
Motivation to learn and grow with the business, contributing to its long-term success
Benefits
Perks: Energetic office vibe, prime Shoreditch location, festive season break, exciting company events, gym membership
Compensation: £22,000 - £24,000 per year