2nd Line Support Technician

2nd Line Support Technician Hours: 37.5 hours a week, Monday to Friday (between 8 am to 6 pm), with occasional out-of-hours support (overtime paid). Salary : up to £32,000 DOE Our client provides tailored technology solutions to UK businesses, backed by cutting-edge software and hardware. They’re known for their unique, customer-focused approach and commitment to community. The Role: As a 2nd Line Support Technician, you'll provide critical IT support to our clients, ensuring their systems run smoothly and efficiently. This desk-based role includes remote support and occasional client visits, making it ideal for an ambitious IT professional ready to advance their career. Key Responsibilities: Provide second-line technical support for hardware and software issues. Resolve complex IT incidents in collaboration with first-line support and vendors. Install, configure, and maintain IT systems for security and stability. Troubleshoot network issues and manage connectivity problems. Implement proactive service initiatives with the Head of Technology. Document IT procedures and troubleshooting steps. Assist with user training and stay current with industry trends.What You Bring: Experience: Proven experience as a 2nd Line IT Support Technician or a high-performing 1st Line role. Skills: Proficient in troubleshooting cloud, hardware, software, and network issues, with strong knowledge of Microsoft operating systems, Active Directory, and VoIP systems. Qualifications: GCSE Maths and English Language Grade 5 or above (or equivalent) and relevant industry certifications (CompTIA A+ and Microsoft Certified Professional preferred).What’s in It for You? Competitive salary (£28-32,000, depending on experience). Annual profit share bonus. Personal development plan with dedicated self-development time. 22 days of holiday plus an extra day off for your birthday. Pension plan, NHS healthcare top-up cash plan, and death in service benefits (3x salary). Discounts on entertainment and leisure activities. A supportive team environment with great co-workers and plenty of treats!Are You Ready? If you're ready to advance your career in a company that values your contributions, apply now