IT Service Desk Analyst/Service Desk/Help Desk

Title: IT Service Desk Analyst Department: Procode IT Chandlers Ford Salary: £27,430 - £29,480 + 10% discretionary bonus scheme Are you looking to develop your Service Desk experience, where you’ll be providing support and resolving tickets across a diverse group of companies? We are a dynamic software company. Established in 2006, with a vision of helping the energy and utilities sectors improve customer experience and lower their cost to serve, using smarter process automation. Then we have an exciting opportunity as a Service Desk Analyst, where we aim to provide you with a uniquely inclusive and diverse workplace, which showcases the extraordinary in all of us, by enabling you to be the best you can be. You will be joining a dedicated Service Desk team working in a fast-paced environment, where you’ll be helping colleagues across the group to resolve technical issues. You will be required to engage with your customers, providing face to face and remote support. You will provide a professional service and take ownership of your ticket to resolution. Your energy and passion to help others, will provide a solid base to work from, as you look to understand customer’s issues and resolve problems. Your excellent organisational and prioritisation skills will enable you to build strong relationships as you resolve IT issues in a timely manner. Your proactive approach will enable Procode to provide the best service possible to its customers. Office 365. Laptops, screens, docking stations, printers and other peripherals. You will be required to work on a rotating shift pattern. Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. Bonus Scheme, made up of personal and company elements. ~ Career progression, we’re an expanding organisation. ~25 days annual leave plus bank holidays. ~ Pension scheme, company contribution at 4% of your salary when you contribute 5%. ~ The opportunity to win tickets to major outdoor events including, gigs and shows at arenas around the UK. ~ Access for you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing. ~ We offer an EV car scheme. A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations. ~ Death in service – we pay three times your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service. ~ Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care. ~ The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.