Complaints Handler

Who are you: You are someone who is deeply passionate about delivering outstanding customer service. Your expertise lies in handling executive-level complaints and you will develop a deep understanding of Gigaclear's processes and procedures. Regardless of the industry background, we value your proactive approach, excellent communication skills, and your knack for relationship building. Your experience in complaint management, combined with an aptitude for effective communication over various platforms, makes you a potential fit for our evolving organization. The challenge: Gigaclear changes lives.  We bring digital happiness and brilliant broadband to rural communities who have really poor service  - they can’t get Netflix, work from home or play games successfully. We have had massive growth as a result and sometimes we don’t get it right.  We need you to help us solve these problems, make things better and deliver great solutions. Your role: Dive deep into escalated cases, provide timely and proactive communication, and ensure first-time resolutions. Additionally, identify areas of improvement, suggest innovations, and collaborate with our Customer Operations Management Team to enhance our service quality. There are immense challenges ahead, but with them come great rewards and a sense of accomplishment. Where will you go:  – We pride ourselves that 25% of our existing employees take their next steps with us each year.  Typical next steps can be into management, finance, project planning, marketing, IT and software development… In return: Up to £29k, 25 days holiday, pension, and healthcare Next steps:  send us your CV and our recruiter will be in touch. Who are we: We bring digital happiness and brilliant broadband to rural communities – We are a dynamic internet service provider.   We bring broadband infrastructure where there is little provision. Our internal and external stakeholders range from a village of potential customers, small businesses, thru to councils, investors and financiers.  We have a small army of field engineers and multiple complex systems