Client Success Manager (m/f/d)

LYON is a managed IT services provider focused solely on the creative industry sector. An opportunity has arisen for an experienced Client Success Manager to join the team, providing unparalleled service excellence to our clients across the UK and internationally. As a Client Success Manager at Lyon, you will be working closely with our clients to provide strategic guidance on their IT strategies and to expand the dialogue beyond infrastructure and support in line with the expanding portfolio of consultancy and business application services offered by LYON. The purpose of the role is to guarantee client satisfaction whilst understanding our client’s business objectives and determining how the company’s service offerings can support their attainment. You will support our clients in navigating the rapidly changing technology landscape, integrating new services and capabilities which underpin organisational improvements and enable our clients to operate dynamically and efficiently. This role would be ideal for an ambitious and experienced Service Delivery Manager or Client Success Manager within the IT Managed Services sector who is seeking a new and exciting challenge within a forward leaning technology company. You must have proven experience of delivering, or managing the delivery of, IT services working in a Managed Service Provider organisation. You must be able to confidently communicate and present value-based solutions to your customer base, whether these be new services or enhancements to existing IT solutions. Demonstrable experience in Service Delivery Management, Client Success or Account Management within the MSP or IT provider industry, Experience of overseeing and supporting the delivery of IT support services Experience of owning and supporting upsell and cross-sell activity would be highly desirable Commercial skills including negotiation, development of business cases and demonstrating ROI Confidence in front of clients including hosting and presenting strategy meetings, service review meetings and project meetings Being responsible for the timely delivery of high-quality client proposals and continual strategy roadmaps Leading the scoping and estimation of projects working with technical specialists Being responsible for maintaining up to date account plans and client records Ensuring the timely delivery of high-quality client proposals Acting as a key stakeholder in commercial sign off Being an active contributor in improving internal service management and account management processes Working hours are 40 hours a week during standard business hours, Monday – Friday between 8:30am – 5:30pm UK time with a 1 hour lunch ~ The office is located near Monument and we provide flexible working with a 3/2 split (3 days in the office and 2 from home) ~ Quarterly bonus for achieving growth and retention targets across your customer base ~22 days’ annual leave - increasing up to 25 days over the first 3 years of service ~ Monthly team events out of the office ~ Continual professional development plans ~