Receptionist/Administrator

Job Title: Receptionist/Administrator  Location: Higher Kingston, Yeovil, BA21 4AT Salary: £23,088 pro rata Contract Type: Permanent Hours: Part time, 16 hours (Tuesdays and Wednesdays, 8:30am - 5:00pm) About Us: Optima Health are a UK market leader in the provision of Occupational Healthcare and wellbeing services. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people. We deliver comprehensive services, including absence management, fitness for task assessments, health surveillance, vocational rehabilitation, and wellness programmes, as well as a full range of diagnostics and treatments We are a forward-thinking, rapidly growing organisation who are keen to invest in people and support them to ensure their long-term career progression. We are a company who are going places and we want you to come with us! Role Summary: The Receptionist is responsible for the day to day running of the occupational health medical reception desk.Through administrative processing, proactive updates and query handling, the role holder will ensure a quality customer experience is delivered. Main Duties and Responsibilities Include: Greet all visitors to the building with a professional and warm welcome Direct/escort visitors to the correct area of the building for appointments Ensure all visitors sign in and out in line with H&S requirements When difficulties are encountered proactively update managers Manage customer enquiries ensuring queries are answered professionally and in line with the customer charter Manage complaints in line with Optima Health's complaint handling process Provide administrative support to the back-office team General administration tasks, including answering telephone, email and written correspondence, scanning and indexing of documents, filing, photocopying, shredding of confidential waste, diary management Ordering of goods and consumables where appropriate and ensuring correct stock management Working with team to cover incoming post and scanning this to the system for uploading Preparing all outgoing post ready for end of day collection Organising visitor passes and car parking spaces where required Booking of hot desks and advising of room booking process Experience, skills and knowledge required for the role: Good written and verbal communication skills Good attention to detail Able to meet targets and deadlines Able to work under pressure and against challenging timescales Solutions focused Good IT / PC skills including Microsoft packages Enthusiastic, proactive and self-motivated What Can We Offer You? Competitive salary 25 days annual leave, plus bank holidays Buy and sell holiday scheme Pension scheme Health Cash Plan Career progression opportunities Employee Assistance Programme Cycle to work scheme Eye care test vouchers Flu vaccination scheme Employee discount scheme Life assurance Annual Share Save Scheme Professional registrations fees paid Clinical Training Academy Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation