IT Support Engineer

We’re looking for an IT Support Engineer with a core understanding in any of the below technologies:· Microsoft 365· Meraki WiFi· Networks, routing & security· HP desktops & laptops and other associated vendorsThe successful candidate will have previous working experience within an IT Support Environment, providing resolution directly to the end user. You will need to have:• Experience of service management toolsets used for remote monitoring and management, incident resolution, knowledge management and/or contract & asset management.• Competent in networking, across WLAN, WAN, LAN configuration and troubleshooting.• Knowledge of Windows Desktop Support and relevant technologies – Directory services, DHCP, DNS.• Exceptional interpersonal and customer service skills and a “can-do” proactive attitude.• Previous experience offering support of the core & common components of M365.• Knowledge of Azure Active Directory and Office365.