Collections Advisor - Part Time

Join ME+EM Ltd for Our Retail Recruitment Day! Location : ME+EM, Head Office, London Passionate about retail and seeking new opportunities? Explore retail opportunities within our central London Stores, meet our team, and secure your spot as Full Time Style Advisor at our Retail Recruitment Day! ME+EM is one of the UK’s fastest-growing luxury fashion brands. As a direct-to- consumer business we operate in a truly omnichannel way, with an extremely successful online store, monthly mailings and stores in London, Edinburgh and concessions in Harrods and Selfridges. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. ? We are looking for Candidates who are available Full time, you must have the flexibility to work across 7 days a week, with 8 hour shift working patterns. Have a genuine passion for fashion and providing outstanding customer service ? ? Ensure you represent the brand at all times by following the company dress code. ~ Continually improve product knowledge and research products online. ~ Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online. ~ Be confident in building organic and long-lasting relationships with customers. ~ Confident with styling, outfit building and recommendations. ~ Escalate customer complaints to the management team. ~ Process transactions, refunds and telephone orders confidentially. ~ Understanding the importance of data collection and ensuring GDPR is adhered to. ~ High level of telephone etiquette. ~ Maintaining store visual merchandising standards. ~ Replenishing stock and keeping the shop floor clean and tidy. ~ Being responsible for own H&S and ensuring H&S processes are followed in store. ? ? 33 days annual leave for full time employees (25 days holiday + 8 bank holidays) ~?Pension Scheme ~?Group Life Insurance ~?Employee Assistance Programme (EAP) ~?Length of Service Award ~?Refer a Friend Scheme ~?Generous Staff and Friends and Family Discount ~?Cycle to Work Scheme ~?Tech Scheme ~?Eye Care Vouchers ~?Social events and biannual parties ~ ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for