Implementation Manager

Implementation Manager Remote Salary up to £60k Plus £10k bonus Technet is currently partnered with a leading software company who are focused on the healthcare industry. With over 2000 people globally they are shaping how patients interact with the practices and making a positive impact. They are looking for a passionate individual excited about creating seamless onboarding experiences for new customers. They are looking for a dynamic Implementation manager to lead a team of Onboarding Success Managers. In this crucial role, you'll ensure that UK customers receive immediate value from their practice management products by fostering a customer-centric culture and achieving key operational outcomes. You will be responsible for the following: Coach team members in best practices, fostering continuous development. Motivate your team to exceed onboarding targets and KPIs. Harnessing a Collaborative environment that enables the team to thrive. Lead recruitment making sure high talent is brought into the business Champion onboarding across the business, focusing on building great experiences. Develop and deliver onboarding improvements, aligning with product teams and other regions. Identify areas for improvement and growth by analysing customer feedback. Work with teams across the business to achieve the best customer outcomes. Partner with teams to refine pipelines and management tools. Stay informed of industry trends and onboarding best practices. Maintain a deep understanding of the customer experience through feedback and team shadowing. Qualifications Experience in team management and customer onboarding, preferably in a SaaS or technology-driven environment. Prior Experience in growing a high performing team and driving continuous improvement Excellent communication and interpersonal skills. Experience in managing multiple priorities and projects at once Experience with change management and driving customer adoption of new technologies. Strong project management skills, with proficiency in tools like Jira, Hubspot, and LMS platforms. Problem-solving mindset with strategic thinking capabilities. Proficiency in office software (e.g., MS Office, Slite, Slack). PMP, PRINCE2, or other project management certifications are a bonus