Vacancy: Hoarding Support Coach
Contract: FTC 31/03/2025
Closing Date: Thursday 10 October
Shortlisting Date: Friday 11 October
Interviews: Monday 14 October
Salary: £27,895.12
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About the vacancy:
As a hoarding support coach, you will play a key role in helping our customers who have hoarding tendencies or live in a home that is cluttered to the point that it presents a risk to themselves and/ or others to sustain their tenancies.
Hoarding is a complex and challenging condition, that can lead to customers becoming socially isolated, physically, and mentally unwell, unsafe and, without the proper support often result in housing management action being taken.
In this role you will support our Housing Support Advisors by providing consistent practical and wellbeing support that empowers customers to reduce their hoarding and clutter, reduce their risk of harm and develop alternative coping strategies to help them sustain a safe and sustainable home for now and the future.
Specifically, the role will:
- Provide low level intensive support to customers who hoard to understand the reasons for their hoarding and, together develop a person-centred support plan to reduce risk of harm
- Provide information, advice, and support to help customers reach positive outcomes with their hoarding or property condition.
- Provide practical help to individuals who may want to dispose of some items in their home.
- Promote healthy lifestyles liaising with the appropriate agencies as necessary.
- Work closely with colleagues and external partners to advocate for the customer and achieve shared outcomes in making the home safe, and reducing risk
- Ensure the completion of support plans, positive risk management plans and case notes for those supported.
- Work with customers to develop and deliver a range of hoarding and property support interventions to enable them to sustain their tenancies and live independently within their home.
- Using a strength based, coaching and mentoring approach that motivates and encourages customers find the right solutions to hoarding or property condition issues they may be experiencing.
- Provide and coordinate effective practical support and assistance to customers on required aspects of general housing support, property condition, household management, and low-level budgeting.
- Collaborate with colleagues to identify support needs using a risk assessment approach, using the most appropriate internal and external referral routes to ensure needs are met.
- Work with Housing Support Advisors to implement a broad range of pro-active solutions to reduce the risks caused by hoarding behaviour and identify areas of preventative work to minimise risk.
- Have a working knowledge and understanding of welfare benefits to identify cases for referral.
- Liaise, signpost and advocate on behalf of customers with other agencies such as Fire service, Social Services, Environmental health and other health and wellbeing services.
- Support residents to move from their homes in emergency situations such as fire and floor through our emergency decant process.
- Maintain accurate records including customer and outcome data such as the 'distance travelled' by customers to highlight the success of interventions and identify potential areas of improvement to services.
- Ensure safeguarding policies and procedures are adhered to and actively promote safeguarding across the organisation.
- Publicise and participate in promoting the work of sustaining our customers tenancies by attending events, publicising via social media, or creating news articles.
- Promote opportunities for customers, stakeholders, and partners to engage and feedback to improve and develop services and enhance communities.
- Adherence to the associations policies and procedures including, safeguarding, health and safety, GDPR and code of conduct.
- Actively promote equality and diversity and inclusion in all activities.
- Undertake other duties, commensurate with the role, as required by the Housing Support Manager to further the organisation and individual objectives and policies
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(Please refer to the attached role profile for more information.)
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For further information about the role, please contact
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Application Process:
We require an application form to be completed for every role (simply hit apply now).
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We do not require recruitment agency support at this time - all speculative CV's will be treated as a direct application.
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Your NCH, our comprehensive benefits package:
We believe NCH is a great place to work and it's important to us that our people feel the same way.
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As well as offering varied and fulfilling careers, we want every colleague to feel appreciated. That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential.
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Enhanced Pension Scheme:
We operate two pension schemes, one with Aviva Pensions, and one with the Local Government Pension Scheme (LGPS). Aviva Pensions is a defined contribution pension scheme. LGPS is a defined benefit pension scheme with generous employer contribution values. You may be able to transfer in any other pension you have within your first year of service.
Enhanced Annual Leave:
You'll start on 25 days annual leave (+ Bank Holidays) which would increase to 30 days following 3 years' service.
Agile Working Policy (dependent on role):
NCH work with the philosophy that 'work is something you do rather than somewhere you go.'
Health and Wellbeing:
We have many health and wellbeing policies and initiatives such as Cycle to Work, Enhanced Maternity/Paternity/Adoption and Sick leave and a sabbatical leave policy.
Development:
We offer many professional and personal development options such as paying for professional membership, sponsored study opportunities and career progression and development.
Social Events Committee
Subsidized events available for colleagues and their families to attend! Examples of trips include Drayton Manor, Legoland, and buses to visit Christmas Markets in London and Birmingham!
Sabbatical Leave Policy:
An opportunity to apply for up to 12 months of sabbatical leave once you have worked with us for 3 years. Allowing you to finish writing that book or taking time to tick a few destinations off your bucket list!
Recognition Awards:
We run a colleague led recognition award which encourages colleagues to recognize the achievements of their peers and celebrate the fantastic work we have carried out over the past 12 months.
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About Newport City Homes
Newport City Homes (NCH) has a significant presence in South-East Wales, we have a responsibility to make sure our customers, communities and colleagues are given opportunities to grow and succeed as we respond to the significant challenges ahead.
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Here at NCH, our true responsibility is to ensure that we create an environment that is equal and fair for all, but this does not mean simply treating everyone the same. As an employer we want everyone to feel supported, valued and treated with respect and kindness, this touches on every aspect of who we are as an association and is one of the cornerstones of how we work. That is why inclusion is one of our values and why we are building our systems, processes and actions around positively promoting a sense of belonging.
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As a housing provider our ambition is to provide an excellent customer experience, we want to grow and develop our homes and communities and to be agile and innovative in our approach to solving problems and making decisions. We have three strategic commitments that cut across all our activities and decisions and collectively they enable us to achieve our NCH Strategy 2025, by ensuring we make joined up decisions and choices that make the best use of our resources, have the greatest combined impact and make a positive difference.
Our Values
Active - We take action and get things right first time
Collaborative - We work hard to earn the trust of customers and colleagues
Inclusive - We celebrate our differences and embrace diversity in people and ideas
Trusted - Individually we're good, but together we're great
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NCH strives to be an equal opportunities employer and welcomes applications from all sections of the community.
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