Band 5 eRostering Administrator/Trainer-Bath NHS House

Job overviewA rare and exciting opportunity has arisen to join our eRostering Team. If you are motivated by problem solving, finding solutions and you enjoy a challenge in a busy environment then this is your time to shine. Our small team strives to make a big difference. You will take an active role delivering excellent customer service to all users by providing high quality support and training, to all staff using our eRostering system (Allocate Optima/HealthRoster).In this ever evolving role, our success is dependent on your ability to be proactive and innovate new practices. You will need to have excellent communication and change management skills, be responsive and champion better rostering across the organisation.This role is a fixed term/secondment for 12 months. This role does not qualify for sponsorship.Interviews will be held face to face at Bath NHS House, Newbridge Hill, Bath, BA1 3QEMain duties of the jobYou will be required to resolve user problems, providing first and second line support to all, escalating any system issues when necessary.You will plan and deliver training sessions in both a classroom and on-line setting and to ensure all supporting training documents and guidance is current, relevant and accessible to all.You will produce regular and ad hoc reports and to carry out information analysis and present findings, supporting our senior managers and clinicians produce high quality rosters.You will provide support for both weekly and monthly payrolls, assisting with the submission of information to payroll.You will have the ability to work without direct supervision to a high standard, prioritise work and manage your time effectively. You will be required to work well with staff at all levels of the organisation.Working for our organisationWe are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.You will enjoy the benefits of working in AWP, an NHS Trust that is committed to developing highly skilled workforce and actively encourages professional development opportunities. You will be encouraged and supported to participate in additional training and development activities.You will also benefit from the generous NHS pension scheme and exclusive NHS discounts.Detailed job description and main responsibilities Support and Administration• Maintain database, contribute to the testing of planned upgrades and maintain user accounts and system rights.• Investigation, reporting and resolution of faults and issues.• To provide first and second line support to system users regarding all aspects of the software, including user accounts, payroll queries, contractual changes and roster policy. • Weekly data upload to ensure the e-rostering system remains accurate.• Working closely with their line manager to ensure the Trust obtains maximum benefit from the ongoing utilisation of the system through a programme of education and sharing of best practice.• To be aware of any potential changes to Trust processes and the impact that may have on the system. • Provide data on an ad hoc basis as required by senior managers, clinicians, unit managers and their deputies including revising establishments and interpreting this into unit staffing demand.• Deal with issues quickly as they arise, using creativity to find workarounds and solutions to problems where the system may not meet their needs. Escalate issues to the eRostering Lead in a timely manner. Delivering Training and Workshops• Facilitate training to ensure clinical/non-clinical staff use the system appropriately to assist the Trust in meeting its financial targets. • Work with other team members to produce training materials and guidelines.• Identify any lack of understanding or competency and rectify with groups or individuals. Analysis of data and production of reports• Train appropriate staff to produce their own reports as required.• To carry out timely and accurate information analysis and reporting and present findings in an agreed manner.• Support senior managers, clinicians and unit managers in the production and analysis of effective rosters to ensure achievement of key performance indicators, indicating if work restrictions in place are unworkable and need to be discussed with staff. Support Payroll and Bank• Provide knowledge and support around payroll and act as the central link with regards how all systems integrate.• Assist with the weekly & monthly submissions of the attendance and absence information, submitted electronically to the ESR system, ensuring information is complete and accurate. This includes making retrospective changes, when payroll errors occur. Communications• Communicate to unit managers the process involved and what is required to maximize the benefits of the eRostering system, thus producing safe, effective and cost efficient rosters.• To liaise with other team members to ensure consistent service levels.• Using persuasive skills, work with staff providing encouragement and support, especially to those resistant to change or hesitant to make use of the eRostering system. Person specificationExperience Essential criteria Excellent written & verbal communication skillsExperience of using Microsoft Office productsExperience of database adminsitrationAttention to detailAble to demonstrate an understanding of NHS HR procedures Desirable criteria Experience of using erostering softwarePrevious experience of planning/delivering trainingAbility to interpret and explain technical issues in a logical and practical mannerExperience of complex problem solvingExcellent customer service skillsWe are proud to be fostering a diverse workforce that reflects our communities. A key commitment to this is improving staff representation from Black, Asian and Minority Ethnic communities, those from the LGBTQ+ communities, people with 'lived-experience' of mental health conditions and people living with disabilities,- we are a 'Disability Confident Employer' offering a guaranteed interview to Disabled applicants who meet the essential criteria. This includes people with a variety of disabilities and neurodivergent conditions (for example autism, ADHD, sensory, physical and learning disabilities).We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service users.Please apply to join us, we would love to hear from you. Any personal details you supply to us are kept safe in line with the General Data Protection Regulations. Adverts normally close for application a few minutes before midnight on the closing date and we will let you know if we are offering you an interview by email via our recruitment system 'TRAC'. We contact all applicants within 4 weeks after the closing date, so please check your emails regularly once you have submitted your application; you are welcome to contact us, via the TRAC system, if you have any queries about your application.Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if you have used it in your application you are required to declare this. Employer certification / accreditation badges Documents to download Job description (PDF, 536.3KB) Inclusive Top 50 UK Employers List (PDF, 78.9KB) Applicant Guidance & Welcome (PDF, 756.0KB) Financial Support & Discounts (PDF, 919.6KB) Value of the NHS Pension Scheme (PDF, 279.0KB)