Sales Support & Customer Service

Customer Service & Sales Operator!

WHAT IS IN IT FOR YOU?

• Annual Salary of circa £25K-£30K per annum
• Monday to Friday days, early finish on a Friday (36 & hour week) start time 8am
• 26 days holiday, plus bank holidays
• The best in training, up-skilling and self-development
• Immediate start
• Upwardly mobile business encountering consistent growth
• Permanent position from day one
• Incredibly modern business, utilising the best and latest technologies

THE BUSINESS

Our client is a leading manufacturing business based in Hartlepool. They are a high value manufacturer who utilise a variety of automated and semi-automated machine processes to produce their products. They have a wide portfolio of products within their brand and they act to serve a variety of markets. The organisation is a true believer in personnel development and continually up-skilling their teams.

THE ROLE

• Reporting directly to the UK Sales Manager forming a team of 4 Customer Service Sales Operators
• Receiving and processing sales orders received over the phone and electronically
• Create your own relationships with existing accounts
• Select, despatch, track samples and assist in converting the enquiries into sales
• Support the sales team in administrative functions
• Convert enquiries into sales
• Generate sales leads from marketing campaigns
• Process web-orders and handle the online chat function for customer queries
• Contributing to a culture of continuous improvement by identifying opportunities and generating ideas to improve the service offered to our customers and/or the efficiency of our internal processes
• Mastering more specialist activities including managing export orders, dealing with bespoke orders, account management, customer care

THE PERSON

• Ability to prioritise & manage multiple workflows and deadlines
• Technical mind set
• Strong account management skills and the ability to capitalise on warm leads and reactive lapsed customers
• Tenacity, confidence and persuasiveness
• Professionalism and consistency in behaviours
• Strong written and oral communication skills
• Attention to detail
• A desire for self-improvement and ongoing professional development
• Experience in/ understanding manufacturing processes preferred
• Experience in a previous service and sales role preferred
• Understanding of costing

TO APPLY

Please apply for this position and your CV will go direct to Kyle Jevons who is leading the search. Alternatively, if you have any questions, please get in touch with Kyle at Westray Recruitment Group (phone number removed)