Night Manager

The Copthorne Hotel London Gatwick is seeking an experienced Night Manager to join our Front Office team. The purpose of this role is to lead the Night team in consistently delivering a safe and welcoming environment for guests and staff whilst maximising revenues and maintaining a professional approach in all encounters. They will report to our Cluster Front Office Manager. As Night Manager your key responsibilities include : Assuming and demonstrating the role of senior manager on duty during the rostered night hours Responsible for ensuring excellent communications between Day and Night team Ensuring for the safe-keeping and administration of the main DM safe and all monies during the night Responsible for the training and performance management of Night staff Ensuring and being able to demonstrate confidence and competence in all emergency procedures. Ensuring the Night team are best served and able to manage guest expectations, concerns and queries. The smooth running and delivery of all night audit requirements Being responsible for the safe service of alcohol As Night Manager the essential skills required: Able to work night shifts Experience of managing a front desk team and previous staff training experience Excellent communication skills both verbal and written Committed to delivering excellent customer service both face to face and telephone Excellent presentation skills Good knowledge of health and safety About the Hotel The Copthorne Hotel London Gatwick is a charming 16th century farmhouse surrounded by landscaped gardens and tranquil woodlands. With easy access to Gatwick International Airport and a 30 minute journey from central London, the hotel is popular with leisure and business travelers alike. The hotel offers comfortable guest rooms that come complete with all the comforts of home and feature internet access, tea and coffee making facilities and an iron and ironing board. Dining facilities include The Brasserie, which offers a buffet style menu and the Lion DOr Restaurant, which offers a traditional British menu. The Library Bar provides the ideal setting to enjoy traditional afternoon tea and light snacks. For you We offer a benefits package including: Group Personal Pension Plan Life Assurance Meals Provided on Duty Employee Discounted Accommodation Employee Discount on Food & Beverage and Hotel Restaurants Friends and Family, (discounted) Accommodation Rate Length of Service related holiday scheme Uniform (Laundry / Dry Cleaning for Uniform) Eye Care Vouchers Long Service Awards Employee of the Month / Year Recommend a Friend Scheme Subsidised Car Parking ****As well as real opportunities to develop and gain promotion within the industry. We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process. To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software. Job Types: Full-time, Permanent Benefits: Discounted or free food On-site parking Schedule: Night shift Weekend availability Experience: Night Manager: 1 year (preferred) Hotel Reception: 1 year (preferred) Work Location: In person TPBN1_UKCT