Telephonist

Job Title: Telephonist (Temporary) Location: Swindon Contract Length: 3 months Working Pattern: Full Time Are you a skilled Telephonist with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment? We have an exciting opportunity for you to join our Switchboard team in Swindon. We pride ourselves on our commitment to providing world-class customer service. As a Telephonist, you will play a fundamental role in ensuring the delivery of excellent customer service by effectively navigating calls and emails to the appropriate teams and handlers. Responsibilities: Answer a comprehensive range of calls and emails regarding our products and services Question callers to accurately determine the relevant team or handler Demonstrate a broad knowledge of products and procedures Provide exceptional customer service skills at all times Follow procedures to ensure adherence to data protection and compliance policies Identify and escalate customer issues in special or emergency situations Proactively communicate feedback to continuously improve our customer relationships and service delivery Requirements: Previous experience as a Telephonist or in a similar role Exceptional customer service skills Strong communication and interpersonal skills Excellent problem-solving abilities Ability to work well under pressure and in a fast-paced environment Knowledge of data protection and compliance policies is desirable This is a temporary role for a period of 3 months, offering an hourly rate of £12. As a Telephonist, you will have the opportunity to be part of a dynamic team that prides itself on providing outstanding customer service. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser