Service Administrator

An exciting opportunity to join a national organisation in the head office, located in their friendly office in Westerham. We are looking for a confident local candidate to be a key part of the service team. *This is a fixed term contract to cover maternity leave for a period of 12 months. You will be given full training and your dutues will be: •              Working as part of a team in the busy Service Department. •              Allocated your own Technicians to look after. •              Answering service line and Sales line when required. •              Technician queries, access requests, access problems •              Intermediary between Management and Techs •              RAMS •              Routine scheduled dates •              Emergency Call outs •              Logging, booking, costing ad-hoc job work •              Checking if call outs have been completed •              Updating Purchase Orders •              Variety of emails on the Service inbox – all emails need some info •              Opening the post when required •              Collecting payments for Domestic job work and logging it on the system •              Setting up new contracts, cancelling contracts, amending contracts on Service Tracker •              State of Service for allocated Technicians •              Working on our Cloud Base Service Tracker •              Updating client portals. •              Chasing Billing Queries. Hours of work: Expected hours are Monday to Friday 09:00 to 17:00 core hours and on a rota to do 8-4pm per month