Customer Service Adviser

Hours: 8am - 5pm Our client, a well known Automotive company would like a Customer Service Administrator to join their team in Cosham, Portsmouth. The right candidate will have previous customer service experience - ideally in the Automotive sector however this is not essential. You must have ; * Good Communication skills both over the phone and face to face * Be able to manage busy, high pressured situations * Good IT skills * Have strong administration experience Key tasks will include; * Loading new claims onto the bodyshop management system - ensuring all information is correct. * Make initial contact with customer in a confident manner * Effectively communicate the correct information to each of our repair centres so they can process the claim * Be a helpful, friendly point of contact * Manage queries and seek information from the repair centre as required * Handle correspondence properly. * We need an individual that is going to ensure all of our customers and clients receive the highest level of customer support and service