Technical print specialist - office printers

Technical Print Specialist – Office Printers Up to £45,000 based on experience + package Home + Field based (NORTH/MIDS) We’re working with a global name within print and imaging to assist them in their search for a technically minded but client relationship driven professional to join a new area of the business within MFD print equipment. With the role being multi-faceted each day will be different, you’ll be responsible for working closely with the equipment resellers and partners, providing technical advice and guidance on the equipment, bolstering relationships, and ensuring a seamless service. This role would suit a people’s person, someone who is a master of building on existing relationships but also has great commercial and technical acumen. You will have strong experience and understanding of office equipment / print devices and be passionate about the industry – perhaps as an ex-demonstrator or service engineer, who is now excelling in a client focused role. The company are a household name and are already making waves overseas with their newest technology – now it’s up to you to be part of bringing that to the UK and taking it to the next level. The Role: - Manage allocated client accounts to deliver service support and reviews to increase performance within partners - Acting as a specialist to support the growth and development of the partners service organisation - Providing various levels of technical training to partners and service providers, both remotely and in person - Escalating issues to the next level of technical support level if needed - Manage product performance and reliability - Manage warranty claims and spare parts, reporting info to the supply chain department The Person - A strong technical understanding of office based print equipment - Can build confidence with colleagues and clients - Tenacious, determined, and forward thinking with an excellent attention to detail - Knowledge of various Operations Systems and Office Software including Network technologies - Can communicate technical information in an easy to digest way through a variety of different mediums - Confident communicator, happy to deliver training, guidance, and support to others - Full driving licence and willingness to travel Salary & Benefits Competitive salary of up to £45,000 based on experience plus package including 10% performance related bonus, car/car allowance, private medical, life assurance, 26 days holidays plus Bank Holidays, and more