Role Division: SOP Administrator
Based: Hemel Hempstead
Reporting to: SOP Manager
Contract: Perm, Full time
Main Goal
To be the liaison point between Sales teams, Customers, Service and Warehouse staff ensuring the timely and accurate processing of all customer orders. Provision of exemplary customer service to internal and external customers at all times.
All SOP Administrators will be part of the full SOP Department which includes MPS, ICT and Collections and Resites. Training across all functions will form part of the onboarding process so that we have full functioning cover across all teams at all times.
Responsibilities/Tasks
- Overseeing the deals going through the document work flow on allocated area
- Primary focus is on ensuring orders are processed accurately and on a timely basis.
- Checking of stock, updating of all in-house systems as required
- Liaison with internal departments to arrange deliveries and installations
- Liaison with customers via email and telephone
- Liaison with 3rd party carriers
- Liaison with suppliers via phone and email
- Invoicing orders once processed
Any other reasonable duties which relate to the smooth running and operation of the
department
Knowledge, Experience & Skills
- Background in customer service and working as part of a team
- Proven skills in multi tasking and taking ownership of workload
- Able to thrive in a busy office environment, exhibit a sense of urgency, flexibility and high work standard
- Computer literate
- High degree of attention to detail
- High level of PC literacy required, skilled in standard MS applications.
- First class organisational skills with a proactive approach
Competencies & Key Success Factors
- Communication Skills (strong and confident)
- Interpersonal Skills (able to deal with all levels
- Project/Resource Management (High level of self-management)
- Innovation Creativity
- Problem solving (Strong skills in managing the unexpected)
- Good educational background
- Business Awareness (Wider business knowledge and understanding)
- Personal Effectiveness (Self-starter)
What we can offer you
- Salary (Competitive)
- 25 days holiday (All statutory bank holidays relevant to regional country) – 1 extra day after 5 years. Part time/temporary employees is a pro rata equivalent.
- A buying and selling holiday scheme
- Life Assurance (4 x base salary)
- Pension Scheme – A total contribution of 8% – 5% Employer and 3% Employee.
- Company sick pay (1 week after 6 month probationary period in first year, 4 weeks in years 2-3, 8 weeks in years 4-5 and 13 weeks from year 6 onwards)
- Enhanced Maternity and Paternity leave
- Employee Assistance Programme
- Bike2Work Scheme – salary sacrifice scheme to purchase bikes at a discount
- Lifeworks – Access to discounts / perks
- EyeCare – Access to money off for glasses and sight test
Values:
The values that underpin the Kyocera Group are the 5 C’s- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.