Process Owner, Sales & Aftermarket

About Us - Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 global sites in over 50 countries employing more than 6,000 employees worldwide. We partner with our customers and help them meet the latest environmental standards and keep their operations safe and controlled.John Crane is part of Smiths Group, For over 170 years, Smiths has been improving our world through smarter engineering. Our technology benefits millions of people every day – making travel safer, supporting sustainable energy transition, efficiently heating, cooling our homes, and helping our world stay connected.Now let’s hear it directly from the creators – About | John CraneConnect with us on LinkedIn: John Crane: LinkedIn Job Description We have a fantastic opportunity for a Process Owner, Sales & Aftermarket to join the team reporting to the Senior Manager, Process Lead Sales & Aftermarket. As the Process Lead, you'll drive the evolution and governance of key processes across our Sales and Aftermarket business units. Your mission is to design, implement, and refine global control frameworks, ensuring seamless qualification and data management for both existing and new accounts. Collaborating closely with cross-functional teams, you'll identify pain points, uncover opportunities, and lead initiatives that enhance our operations. Your strategic insight will shape global processes, aligning them with our company's objectives. With a focus on continuous improvement, you'll support Lean Process initiatives, manage change requests, and deliver actionable insights to senior leadership, driving the company toward operational excellence.This role is open to being based from either our Slough, Manchester or Morton Grove site, working Monday to Friday normal office hours. (Hybrid working)John Crane is an equal opportunity employer. We celebrate diversity and are committed to crafting an inclusive environment for all employees.Duties & Responsibilities (not limited to)You will be a pivotal force to establish, maintain control and govern processes for a variety of our business units under Sales and Aftermarkets. This may involve but is not limited to the qualification and data management activities for existing and new accounts and the development and implementation of global control frameworks and procedures.Collaborate with cross-functional teams, engaging key stakeholders to identify pain points, strengths, and areas for enhancement. With your strategic vision, you'll design global processes and solutions that align with our company's overarching strategyWork with the Sales and Aftermarket teams to identify the priorities within the entire process lifecycle. Encompassing Lean Process Improvement opportunities, E2E design process definitions and solutions as well as supporting all Continuous Improvement projects within the teamDevelop and implement a global qualification process for potential global accounts, including the establishment of criteria, metrics, and KPIs for evaluating potential opportunitiesCollaborate with cross-functional teams to identify and address data quality issues, including data cleansing, normalization, and enrichment activitiesBuild and maintain strong relationships with key stakeholders, including sales, marketing, finance teams, and legal to align with the overall business objectivesPrepare and present regular reports on the performance of the qualification to senior leadership including actionable insights and recommendations for improvementCreate processes and controls to manage change requests. Manage and resolve divergences to standard processAble to critically review existing processes; make recommendations for rationalisation and improvement and implement them operationally.The Individual Accredited bachelor’s degree in business or related fieldStrong analytical skills with the ability to interpret complex data sets and derive meaningful insights and to use that to drive the broader strategy.Excellent project management and organisational skills, with the ability to manage multiple priorities and deadlines effectively.Strong interpersonal and communication skills, with the ability to collaborate with cross-functional teams and influence key stakeholdersExperience working with CRM systems, data visualisation tools, and other relevant technologiesDiversity Clause We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.At no time during the hiring process will John Crane, Smiths Group nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers – John Crane) or LinkedIn.