Role: Junior Account Manager
Location: Basingstoke (hybrid)
Salary: £40,000
A Junior Account Manager at Tomato Energy working specifically with brokers would likely have responsibilities focused on managing relationships between the energy company and its brokerage partners. Brokers in this context often help energy companies like Tomato Energy sell their services by connecting with businesses or consumers looking for competitive energy rates. Below is a breakdown of the typical duties, skills, and qualifications for this role:
Key Responsibilities:
Relationship Management:
- Act as the main point of contact for brokers in the energy market, ensuring smooth communication.
- Build and maintain strong, long-term relationships with brokerage firms that sell Tomato Energy products.
Sales Support:
- Assist brokers in understanding and selling Tomato Energy's products and services, including electricity, gas, and renewable energy solutions.
- Help brokers with quotations, contracts, and any needed documentation to finalize sales.
- Track broker performance and provide guidance on improving sales tactics.
Client Acquisition and Retention:
- Support brokers in acquiring new clients for Tomato Energy by providing product training, marketing materials, and customer insights.
- Work with brokers to ensure client satisfaction and retention.
Reporting and Analysis:
- Monitor broker sales performance and provide regular reports to senior management.
- Analyze broker sales data to identify opportunities for increased engagement and performance improvement.
Compliance and Market Knowledge:
- Ensure that brokers adhere to energy market regulations and company policies.
- Stay up-to-date with energy market trends, pricing changes, and regulatory developments, and communicate relevant updates to brokers.
Customer Support:
- Address any concerns or issues from the brokers' clients regarding energy services, contracts, or pricing.
- Coordinate with internal teams (billing, technical support, etc.) to resolve issues in a timely manner.
Skills and Qualifications:
Education:
- Bachelor’s degree in business, marketing, or a related field is often preferred but not always required.
- Relevant certifications in energy management or sales can be beneficial.
Sales & Customer Service Skills:
- Strong communication and negotiation skills, as the role involves frequent interaction with brokers and clients.
- Experience in account management or sales, especially in energy, utilities, or a related field, would be advantageous.
Analytical Abilities:
- Ability to analyze sales data, understand market trends, and draw actionable insights.
- Proficiency in CRM tools (e.g., Salesforce) and Microsoft Office (Excel, Word, PowerPoint) for reporting purposes.
Teamwork and Collaboration:
- Work closely with sales, marketing, and customer service teams within Tomato Energy to ensure a unified approach in dealing with brokers.
Problem-Solving:
- Ability to handle challenges, such as disputes between brokers and clients, or delays in service or delivery.
Industry Knowledge:
- Familiarity with the energy market (electricity, gas, renewable energy) and understanding of broker sales channels would be a key asset.
Career Path:
- Starting as a Junior Account Manager, there is potential to progress into more senior roles, such as Senior Account Manager, Broker Manager, or even Sales Manager within the energy industry.
This role is a blend of sales, relationship management, and analytical skills, with a focus on helping brokers drive business for Tomato Energy.