Excellent opportunity for an experienced Support Technician to join a high quality Claims Management business, to develop and grow the Risk Division.
GHG is a UK loss adjusting company with its Head Office near Southampton, Hampshire. We provide high quality solutions to claim situations. Trading for over 25 years and now private equity backed, we have earned a reputation for quality domestic and commercial loss adjusting with specialisms in subsidence, property, liability and high net worth claims.
The company takes pride in the quality, experience and passion of its staff. This is reflected in the reputation we have earned, with a loss adjusting product that has been developed and refined and has been consistently rated as "Excellent" in external client audits.
As we enter our next stage of growth, we are looking for an experienced and professional Support Technician to take ownership of several key clients. This is an exciting opportunity to help shape and define the role, reporting directly into the Operations Manager in collaboration with the Director of Casualty and Risk Services.
What will you be responsible for:
- Liaison with all divisional stakeholders.
- Assist with the development and promotion of key account clients.
- Maintain and support the division with their relationship of key account clients.
- Assist the team with any queries relating to the client, acting as their escalation point to help solve any problems as and when required.
- Oversee data collection of the subcontractor network.
- Effectively manage client data, in accordance with SLA’s
- Assisting in resource planning, deployment, analysis and monitoring.
What we need from you:
- Excellent rapport building skills, with the ability to establish and maintain trust and respect
- The ability to collaborate and build strong and productive working relationships with a broad variety of stakeholders
- Outstanding communication skills with an ability to adapt style to suit the audience
- Exceptional customer service, organizational and interpersonal skills
- Strong analytical skills, with the ability to translate data
- Strong commercial awareness and excellent negotiation skills
- Self-motivated and capable of using own initiative, driven to succeed
- Excellent problem-solving skills
- A good aptitude for IT systems
- Effective Time Management
- General Knowledge of the Insurance Industry
- Understanding of risk surveying and its terminology.
What we offer you in return:
- Discretionary company bonus
- A hybrid working structure that supports your work/life balance. We are currently working 3 days a week in the office and 2 days at home
- 25 days annual leave, rising to 27 after 3 years’ service and 30 days at 5 years’ service.
- Additional day off for your birthday
- 5 % Contributory Pension
- Private Health Care
- Death in Service
- Long service Awards
- Lifeworks App
- EAP
- Enhanced maternity, adoption, paternity and sick pay
- Electric Vehicle scheme (after induction)
- Cycle to work scheme
- GP Access 24/7
- Holiday purchase scheme
- Career development and progression opportunities
- We care about our employees’ opinions and have an employee forum to implement ideas and initiatives to make us a great place to work.