Scheduling Team Leader

Silverwood Recruitment is recruiting for a Scheduling Team Leader on behalf of our client, based in Portadown, Co. Armagh. Our client is a global leader in designing and manufacturing sustainable solutions for water and energy storage. They provide expert environmental solutions for high-performance buildings and infrastructure, including water management, fuel and agricultural storage, hot water cylinders, service and telemetry. Role Overview: The Scheduling Team Leader will manage the day-to-day operations of the scheduling team. This role includes overseeing stock control and replacement for both internal and external engineers, as directed by the Engineer Manager and Service Business. The successful candidate will collaborate with other departments to improve scheduling efficiency and assist with necessary system changes. Key Responsibilities: Analyse service delivery processes, route management, and engineering activities to identify areas for improvement and increase efficiency. Ensure the scheduling team achieves engineering productivity, efficiency, and KPI targets. Support engineer management by providing daily and weekly reports to monitor scheduling performance. Improve customer service feedback from the scheduling NPS survey and implement actions or recommendations to enhance the customer experience. Ensure company lead time targets are met and report any shortfalls or coverage issues to the Engineer Manager. Ensure planned maintenance targets are achieved in line with customer service contracts. Provide weekly updates on scheduling performance to the Engineer Manager. Advise management on areas for improvement to boost productivity. Report any engineering or subcontractor issues to the Engineer Manager. Participate in projects to drive continuous improvement within the service department. Promote a culture of compliance, ensuring high standards of integrity, honesty, and professionalism. Maintain health, safety, environmental, quality, and product compliance as integral parts of the business. Report weekly on any engineer skill gaps affecting scheduling resources. Essential Skills: Previous experience in a logistics or scheduling role. Proficiency in LN or similar scheduling software. Strong planning skills and IT literacy (Outlook, Word, Excel). Excellent customer care and communication skills. Strong organisational skills with attention to detail. Ability to prioritise workloads and work effectively under pressure. Initiative in managing tasks and problem-solving. A team player and critical thinker. Desirable Skills: Supervisory experience with a proven track record in delivering performance results under pressure. Benefits: Company pension Cycle to work scheme Employee discount Free parking On-site parking Referral programme Skills: Scheduling scheduling software Logistics