1st Line NOC Engineer

1st Line NOC Engineer – Kickstart Your Tech Career! Are you passionate about technology and looking to build a career in telecoms? Join Convergence Group as a 1st Line NOC Engineer and be at the forefront of the action, solving real-world problems and growing your skills in an industry that keeps the world connected. Why Convergence Group? We believe in investing in our people. You'll get tailored training, a mapped-out development path, and clear career progression. The more value you bring, the more you’ll grow – and be rewarded.  Start your tech career with us and help drive the future of connectivity. What You’ll Do: Deliver top-notch customer service by resolving technical issues and keeping customers in the loop. Troubleshoot LAN/WAN connectivity problems, and collaborate with field engineers to fix hardware like routers, switches, and Wi-Fi APs. Manage incident and request tickets with precision, escalating to senior engineers when needed. Assist with hardware and vendor management, ensuring swift resolution of faults. What You’ll Need to Apply: At least 1 years’ experience in a busy, customer-focused service desk or NOC environment. Solid understanding of LAN/WAN technologies, ideally with a networking qualification like CCNA (or working towards it). Flexibility to work in our Solihull office on shift patterns between 7am and 7pm, mainly Monday to Friday, with occasional weekend shifts on a rota basis. Ability to obtain BPSS, SC, and NPPV3 clearance for this role. Perks of the role: We're dynamic and fast-paced. You'll bag a fantastic base salary of £28,000-£35,000. 33 days holiday (including bank holidays and it only gets better!). Robust benefits, including an enhanced pension, Private Medical Insurance, Income Protection & Life Assurance. Learning and development? Absolutely! Dog-friendly office? Heck, yeah! 🐶  The Nitty Gritty: Permanent position. Full-time, 37.5 hours per week, Monday to Friday (shifts of 7-3:30 / 9-5:30 & 10:30-7). A requirement to work weekends on a rota basis but days off given in the week and overtime paid for additional hours. Office-based role.  Ready to start your journey in tech? Apply now!  #Hiring #Telecoms #NOC # ServiceDesk #1stlinesupport #CG