Company:
Brook Street UK
Location: Paisley
Closing Date: 26/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Customer Service Agent - Credit and Collections
Temporary role - Initially to Feb 2025
Paisley
£11.86ph
Our Client, based in Paisley, is looking for a Credit & Collections Representative. This role will start around Monday 28th Oct or early November, and will be a temporary contract until February 2025. The role is require due to increase workload. This is a full time role, 37.5 hrs per week, initially office based in Paisley, however, once established in the role, home working 2 days a week can be arranged.
The Job
Proactively contact customers, primarily by telephone, in regard to payments to ensure invoice processing and timely payments have been scheduled
Plan and prioritise customer calls regularly to maximise collections on the largest open invoices
Ensure collection software is updated at all times with actions, follow-ups needed, query reporting and most recent customer contact details
Work with local Sales, Customer Services and Team Leader to solve problem accounts and determine when accounts should be placed on hold
Liaise with other departments and communicate credit hold decisions to relevant business units / departments credits on a regular basis in consultation with Cash allocation team
Customer Services and customers Log, review and monitor customer complaints by liaising with the relevant functions to ensure swift resolution
General credit control account administration and various ad hoc tasks as assigned
The Person
Excellent communication skills, to interact with various levels of internal and external customers Ability to work independently
A high level of proactivity to contact customers on the phone
Time management and organisation skills to ensure the timely completion in a fast-paced workday
Accuracy is required in performing all functions of this position
Previous experience operating in a busy accounts or customer service function
Previous experience in troubleshooting and resolving transactional issues and interacting effectively with both colleagues and
Management Proven attention to detail and accuracy Excellent computer skills and knowledge of the Microsoft Office software, particularly Excel
The role is primarily dealing with Customers, discussing their accounts, resolving issues with invoices. Interaction with clients will be via email or on the phone. A credit control or accounts assistant background would be beneficial for this post.
Brook Street NMR is acting as an Employment Business in relation to this vacancy.
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