Credit & Collections Representative

Customer Service Agent - Credit and Collections Temporary role - Initially to Feb 2025 Paisley £11.86ph Our Client, based in Paisley, is looking for a Credit & Collections Representative. This role will start around Monday 28th Oct or early November, and will be a temporary contract until February 2025. The role is require due to increase workload. This is a full time role, 37.5 hrs per week, initially office based in Paisley, however, once established in the role, home working 2 days a week can be arranged. The Job Proactively contact customers, primarily by telephone, in regard to payments to ensure invoice processing and timely payments have been scheduled Plan and prioritise customer calls regularly to maximise collections on the largest open invoices Ensure collection software is updated at all times with actions, follow-ups needed, query reporting and most recent customer contact details Work with local Sales, Customer Services and Team Leader to solve problem accounts and determine when accounts should be placed on hold Liaise with other departments and communicate credit hold decisions to relevant business units / departments credits on a regular basis in consultation with Cash allocation team Customer Services and customers Log, review and monitor customer complaints by liaising with the relevant functions to ensure swift resolution General credit control account administration and various ad hoc tasks as assigned The Person Excellent communication skills, to interact with various levels of internal and external customers Ability to work independently A high level of proactivity to contact customers on the phone Time management and organisation skills to ensure the timely completion in a fast-paced workday Accuracy is required in performing all functions of this position Previous experience operating in a busy accounts or customer service function Previous experience in troubleshooting and resolving transactional issues and interacting effectively with both colleagues and Management Proven attention to detail and accuracy Excellent computer skills and knowledge of the Microsoft Office software, particularly Excel The role is primarily dealing with Customers, discussing their accounts, resolving issues with invoices. Interaction with clients will be via email or on the phone. A credit control or accounts assistant background would be beneficial for this post. Brook Street NMR is acting as an Employment Business in relation to this vacancy. TPBN1_UKTJ