Communications Administrator

Internal Job Title: Communications Administrator Business: Lucy Group Location: Oxford Contract: Permanent Job Reference No: 3654 Job Purpose: This entry-level role enables the communications activities of Lucy Group through a variety of media. The successful candidate will help to ensure the day-to-day activities of the Group Marketing and Communications department run smoothly. They will help deliver engaging communications that inform and inspire. They will have the opportunity to learn on the job. Business Overview: Lucy Group is a private, international company headquartered in Oxford, UK. We operate in the electrical power, lighting, and housing sectors. We create wide-ranging products, services, and solutions for customers across 60 countries in the UK, Europe, Middle East, Africa, Asia, and Latin America. Our products and services meet three broad commercial needs: reducing energy consumption and associated costs. meeting net zero decarbonisation goals. enhancing functionality, connectivity, and control.Lucy Group’s business units include Lucy Electric, Lucy Controls, and Lucy Real Estate. Lucy Electric specialises in electrical equipment, controls, and automation for medium and low voltage secondary power distribution. Lucy Controls focuses on electrical safety, intelligent street lighting, electric vehicle charging infrastructure, and smart city management. Lucy Real Estate is involved in residential property development, investment, lettings, and management in Oxfordshire, UK.The Group Marketing and Communications function works closely with the business unit Marketing teams and has a number of key responsibilities: External communications, including policies, the brand, crisis communications, the Group’s web presence, shareholder engagement, and reporting (e.g., annual report, sustainability progress report). Internal communications, including the establishment and governance of official channels such as the intranet, communicating strategy and performance, supporting change programmes, and disseminating news.The role of Communications Administrator reports to the Group Head of Marketing and Communications and works closely with all members of the department. In the short to medium term, the role holder will also spend 1 to 2 days per week championing internal communications for our Lucy Electric business based in Thame, Oxfordshire, as well as for Lucy Group, based in Jericho, Oxford. Job Dimensions: Influence and impact: Building and maintaining good relationships for activity and event success. Uncovering people’s communication needs. Advising colleagues on best practice, partnering with other Group functions to plan and implement campaigns, and providing support on graphic design.  Assisting at remote, hybrid and face-to-face employee events Content and campaigns: Generating ideas and creating effective content across communication channels. Developing internal communication campaign materials with colleagues. Providing feedback on writing styles and editing others’ copy. Interviewing, photographing, and videoing others for stories. Producing collateral that is suitable for Lucy Group’s diverse, international culture, tailoring the style and tone to suit its different audience groups. Channel administration: Delivering content to external and internal communication channels and. Assisting with the implementation of new channels, employee communities and digital asset management systems, such as photo libraries. Updating and publishing channel templates. Measuring effectiveness: Monitoring channel usage, measuring content performance, and capturing employee feedback for future planning. Promoting feedback initiatives and assisting with data gathering activities. Compliance: Ensuring activities comply with branding, content management, ethical and legal standards; and raising any issues with colleagues. Flexibility: Undertaking as-needed administrative tasks for the department and building knowledge and experience to enable career advancement Key Accountabilities: Managing the day-to-day administration of the team calendar, team email inbox, team meetings, and company communication tools. Delivering successful internal communication by: Working in the team to create and deliver high-quality communication content, such as messaging, blogs, articles, photos, videos, graphics, and templates. Proofreading and editing content. Adding blog posts to company communication tools, such as the intranet. Keeping the Group Marketing and Communications intranet page up to date Supporting external communication projects such as the annual report, website development, and presentation material.   Creating and editing graphics, artwork and videos using creative design software, such as Canva, Photoshop, InDesign, Premier Pro, and others. Acting as a brand ambassador to ensure brand consistency across internal content. Capturing and reporting on metrics for company communication tools and content. Partnering with other Group functions and communication teams within the other businesses in the Group on specific projects as neededQualifications, skills and experience: Minimum Qualifications, Knowledge, and Experience The successful candidate will work to a broad skill set, spanning content creation, channel administration, measurement, cultural awareness, and the ability to reflect and advise as well as deliver. You have completed a Level 6 qualification such as a degree, graduate diploma, or degree apprenticeship. You have achieved qualifications in English at Grade 4 (formerly known as Grade C) or equivalent.  You have created different types of writing and/or creative designs for specific purposes. You have organised your time well to achieve a goal. You have achieved something as part of a team with other people.  You are familiar with computer(s), smart phone(s), social media, and creative design software from providers like Canva or Adobe. You are familiar with work and collaboration software from providers like Microsoft. You write and present concisely and clearly. You can create a plan and follow through on it. You always check that your work uses correct spelling and grammar. You look back on your outputs to see what effect it had on people and how you could do better next time.Behaviours  The successful candidate will be adaptable, proactive, and able to work with a diverse range of stakeholders. You are adaptable and can problem-solve. You are creative and can come up with ideas.  You are curious and willing to learn new skills and technologies. You can take feedback on board and adapt to improve your work and relationships. You listen to understand others. You can see things from other people’s perspectives, and you can adjust your communication approach to suit the situation. You can keep private information to yourself. You are interested in how businesses communicate and operate. You would be open to learning how personal style affects people’s behaviours at work through the Insights Discovery Model. You would be open to consider enrolling in company sponsored formal training, including student/associate membership of the Institute for Internal Communications.  Does this sound interesting? We would love to hear from you. Our application process in quick and easy. Apply today!  #LI-HYBRID