2nd Line Infrastructure Support Engineer

Peaple Talent has exclusively partnered with a large technology service provider based in Chippenham who are currently looking to recruit a 2nd line infrastructure support engineer with 360 skills in an MSP and multiple client set-up who has a passion for technology and the desire to develop their own skillset. From day one the role will involve existing intensive project work and will suit someone who is both ambitious and self-motivated in a fast paced environment. You will take ownership of escalated issues from the Service Desk and work closely alongside the Network Infrastructure team within MicrosoftTM Gold Projects. This is a client facing role where you need great commercial acumen and social skills. This is a hybrid role with 2 days working from the office in Chippenham with some on-site visits to customers and clients would be required with this role. Provide 2nd Line customer facing and remote support structure. Provide internal IT support when required. Helpdesk and incident management. PC and server configuration. Firewall configuration and troubleshooting. Daily system checks including backup monitoring and reporting. Proactively and reactively deliver technical support to clients as required to meet the demands of our clients and SLAs. Maintain and update internal client documentation and logging time and activities in a consistent and timely manner to allow client billing and business metric reporting. Be part of the OOH rota. Escalate issues that cannot be completed or risk being completed within agreed service levels. Assist in delivering complex projects. Manage, plan and deliver non-complex projects. Develop knowledge of the customer and how IT relates to their business strategy and goals. Windows Server– Working Knowledge of Active directory, Group Policies, DNS, DHCP troubleshooting and administration.