Quality Services Apprentice - Learning Curve Group

Job DescriptionDescriptionLearning Curve Group are a national training and education specialist we work with further education providers, employers, and learners to help them achieve success. We have strong values which are all centred around our learners - and that is how we believe it should be, as we impact on over 100,000 of them every year. Our 'Purple People', the dedicated and passionate people of LCG, help us to deliver success no matter what, to achieve our vision to 'transform lives through learning'.Role InformationDUTIES Claiming learner certificates with Awarding Organisations and other bodiesSchedule online and paper based exam entries and log/distribute resultsPlan the invigilation of examinations in line with exam board requirementsAct as an invigilator as requiredEnsure the storage, security and distribution of exam papers adhere to Awarding Organisation guidelinesMaintain accurate and up-to-date data relating to examination entries and resultsAdministrate quality results and findings as requiredMonitor, update and distribute PPED data as per agreed deadlinesProvide support for EQA visits as required by Moderators or Quality ManagersTo book standardisation meetings when required and to keep an updated list of all activitiesTo provide support with the complaints process across the businessTo log all moderation activityKeep an updated list of approved qualifications and direct claims updatesRecord all External Quality Assurance visits and reports and distribute to the relevant stakeholdersLiaise with Awarding Organisations as directedTo provide support for all customer voice activitiesContact previous learners to identify their status, destination and further opportunitiesEngage with employers who have our apprentices and identify the job progression status after completionOffer additional IAG, next Steps and other alternatives to learners that can support further progression opportunities particularly for the transition 'from unemployed to employed'Contact learners for case studies and sharing success news stories across the wider businessProvide accurate reporting on learner destination and progression outcomes to meet the needs of all stakeholdersReview and analyse collected exit data and plan to contact and report on learner progression within touchpoints thereafterProvide coverage of tasks for other members of the team as requiredUndertake such duties as may be required corresponding with the level of responsibility and nature of the job in discussion with your line managerGENERIC DUTIESConduct your role in line with the company values and expected behavioursPromote equal opportunities and recognition of diversity throughout the companyComply with the Safeguarding, Prevent and Health and Safety Policies and be vigilant to potential concerns and risks at all timesEnsure confidentiality and professionalism at all times.Provide learners, customers and colleagues with support, advice guidance as part of your everyday roleWorking Flexibly If the working hours, days or times don't quite meet your needs please contact us to see if we can accommodate working flexibly. Essentia CriteriaWe love to develop our people so even if you don't meet 100% of the essential criteria, we strongly encourage you to apply. Ability to work to deadlinesAbility to use own initiative and prioritiseAbility to work with a variety of stakeholdersOrganisational SkillsAbility to work under pressureReliability and FlexibilityWhy work for Learning Curve group?There are many reasons that make Learning Curve Group a fantastic place to work!Although we have some great benefits, we know that one of our biggest perks is the incredible People & Culture we have been lucky enough to create. Don't just take our word for it though, you can hear from some of our Purple People here: Click me In addition to working for a company that has been listed as the top 100 companies to work for, for the last fives years you'll have access to below benefits:26 days annual leave + Bank HolidaysBuy & Sell an additional 5 days each yearLength of service annual leave increments starting at 2 yearsHealthcare SchemeTech SchemeIkea SchemeCycle to work SchemePaid Volunteer day each yearEarly Finish Fridays on the last Friday of every monthStudent / Teacher DiscountUniformHEAD OFFICE PERKSWe wish we could provide these to all, but as a national company its not always possible. However these perks are available to all staff when they attend our incredible Head Office space. Electric Car charging pointsFree fruit, Coffee and TeaOnsite ShowerPrayer room on request or list of nearest available places of worshipEQUAL OPPORTUNITIES You're unique - and we love that about you. As an equal opportunity employer, we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.Don't just take our word for it though! Our commitment to a number of covenants and pledges will show you just how serious we are about equal opportunities for all.Halo CodeLearning Curve Group stand against hair discrimination in the workplace and champion the right for our Purple People to embrace Afro-Hairstyles including including, but not limited to, afros, locs, twists, braids, cornrows, fades, hair straightened through the application of heat or chemicals, weaves, wigs, headscarves, and wraps. Disability Confident LeaderDisability Confident Leader status is the highest level of the scheme. It is awarded to organisations that act as champions for the rights of disabled people within their networks and who lead the way to help other businesses to become disability confident. At LCG we understand the need to remove barriers to create a level playing field. That's why if you require any reasonable adjustments to the interview and/or workplace, we welcome a discussion. Armed Forces Covenant Gold12% of our entire workforce are veterans of the armed forces and as such as its only right we show our support by pledging to the Armed Forces Covenant. It is a promise to those who serve or who have served, and their families, which says we will do all we can to ensure they are treated fairly and not disadvantaged in their day-to-day lives. As part of this promise, Reservists will receive an additional 10 days paid leave to attend training. Domestic Abuse CovenantCare Leaver CovenantWorking ChanceBan the boxRecruitment ChecksLearners are at the centre of everything we do so we are committed to safeguarding and promoting their welfare. This means for some of our roles, we need to carry out certain checks to ascertain someone's suitability for working with learners.As this role will not include regulated activity with learners, a DBS is not required. However, you will be required to provide satisfactory references and prove their eligibility to work in the UK.