Reception - Rooms Controller

Rooms Controller - Marriott Grosvenor Square Join us as Rooms Controller! Develop into a key member of the Front Office team, collaborating with all departments to create superior guest experience by ensuring preferences and requests are met. Resolve challenges as a team and continuously seek improving operations. Key Responsibilities - Strategically assign rooms to meet guest expectations and maximise category availability. Change allocation during shift with immediate communication to all involved to ensure smooth service. - Work seamlessly with Housekeeping and Engineering to expedite/queue rooms prior to guaranteed check-in time. Prioritise and organise room moves throughout the shift. - Update reservation system to ensure accurate availability, strictly control OO rooms to maximise sale potential. - Update billing instructions on reservations and verify charges. - Lead and complete projects to improve daily operations and guest experience. Key Requirements - Opera knowledge strongly preferred. - Keen interest to work within a team and help colleagues. - Ability to stay calm during high volume days and willingness to surpass obstacles. - Strong organisational skills. - Meet shift patterns - AM & PM, including weekends. Benefits - 28 days of paid leave per annum, including statutory bank holidays. - Accommodation service charge after successful completion of probation period. - Discounted rooms for you and friends & family across Marriott hotels worldwide. - Meals on duty & dry cleaning of uniform.

Thank you for your interest in joining the team and good luck!

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