Manager, Account Executive

In 1988, our founders had an ambitious dream to form the largest specialized travel company in the world—to set the example of how touring and travel should be done. The belief that travel is one of the most emotive experiences you undertake and our ambition to make this experience the absolute best it can be for the traveller, has become the guiding principle for TAG. We believe that through a bespoke, high-touch and personal service, we can alleviate the stress and complexity of travel. You will have a passion for the job you do, as well as a drive to want to do better—in return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack! As an Account Manager you will have a diverse and varied role. This includes delivering all account management activities in line with TAG standards Proactively support Global Head Account Management (GHAM) in delivering the department objectives, managing and motivating staff, technology adoption, continuous department improvement and excellent customer relationships Work with the Account Manager Supervisor to increase customer satisfaction levels across the business. Measured through regular customer satisfaction surveys with an objective of increasing the UK Corporate NPS Communicate with internal departments to streamline processes with the ultimate objectives of improving the customer experience and internal productivity Identify business risks and ensure these are escalated within TAG, logged in salesforce and proactively managed through to resolution This includes proactively reviewing UK client base, potential risks or gaps and bringing relevant senior TAG colleagues into meetings Develop an Account Management survey to understand customer requirements and drive continuous improvement Proactively look for business development opportunities with UK clients through referrals, consolidation, working with overseas account managers and new business We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements outside of office hours to manage time zones and other work commitments. As an Account Manager there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important. Minimum of 3 years TMC Account Management experience Knowledge of key client market (Professional Services, Financial and Entertainment) Salesforce competent Proven record of understanding company business and values, successful client management and high client satisfaction Analytical mindset with experience of reporting, analysis and travel program management Working knowledge of Microsoft Office Suite This is a full-time role (35 hours per week) based in our Manchester office. Since March 2020, we have operated a flexible, hybrid approach to working and will continue to do this moving forward. We will work with you to find the best mix of office and home working that suits your life and the needs of the team. You will report into the Account Manager Supervisor, who is also based in Manchester. As passionate as you may be about changing the face of travel, let’s be honest – you're not doing this for free. Competitive salary DOE Private Medical and Dental Insurance Wellness/EAP programme Employee discounts Enhanced employer pension contributions Service-based holiday entitlement