Senior Contract Information Officer

Data Analysis and Presentation: Analyse large volumes of complex data, presenting it in a customer-focused manner, adhering to applicable legislation and relevant contracts/licenses. Performance Management: Meet performance and standard targets, escalating any risks to the management team. Flexible Working: Collaborate with the Customer Management Team, contributing to the role’s development and helping the organisation become a leading provider of public sector customer service. Provide input into the development of new systems and processes, fostering a culture of continuous improvement. Understanding of relevant legislation and a working knowledge of the organisation’s charging and data licensing policy. Data Handling Expertise: Familiarity with principles for handling personal data and security policies, especially when dealing with financial information. Experience in a multi-channel Customer Management Team and proficiency with Microsoft applications, including Customer Relationship Management (CRM) systems.