Customer Service Specialist

Role: Customer Service Specialist Location: Loughton Salary: £25,100 per annum + up to £6,000 Night Shift Allowance Contract: 12 months Start Date: ASAP Are you ready to be part of a fast-paced, customer-driven environment? Join our Rapid Diagnostics team as a Customer Service Specialist! We're seeking a dedicated, customer-focused individual to help support our nationwide operations and ensure excellent service delivery. What We Offer: * Competitive salary: £25,100 per year. * Additional £6,000 for night shifts. * A shift-based role providing flexibility and a strong work-life balance. * Office hours: 8am to 8pm, Monday to Friday, with shifts like 8am to 4pm, 12pm to 8pm, and potential shifts from 10am to 6pm. Key Responsibilities: * Deliver outstanding customer service, handling medical centre bookings and dashboard administration. * Manage the "Chemist on Call" service and oversee medical centre openings. * Respond to customer queries via phone and email promptly and professionally. * Follow standard operating procedures to meet service levels (SLAs) and KPIs. * Work closely with your team to prioritize tasks and ensure timely completion. What We’re Looking For: * Previous experience in customer service or an administrative role. * Excellent communication skills, both written and verbal. * Strong IT skills, with proficiency in Word, Excel, and Outlook. * A team player who can lead by example and has a proven record of meeting targets. Why Work With Us? * A diverse and inclusive workplace that encourages innovation and collaboration. * Opportunities to grow and develop in a rewarding environment. * We are committed to being an equal opportunity employer and provide reasonable adjustments for individuals with disabilities. Ready to take the next step in your career? Become a vital part of our customer service team! Apply today