Digital Manager

Consumer Additions are pleased to be working with a luxury marketplace brand who are looking for a Digital Manager to oversee their digital projects and help the brand scale their E-Commerce function and platforms. The role will be based in London at their offices 3 days a week and remote for the other two. This is a scaling brand so there are opportunities to progress and become a key leader within the business. Responsibilities: Working closely with the Founders, eCommerce Manager and development agencies, identify new opportunities to define a best-in-class technology road map that supports the enhanced customer experience and growth strategy. Project management, end to end, of all B2B and B2C digital enhancements: translating project epics into outcome focused road maps that communicate clear direction and priorities to development agency, ensuring wider dependencies and implications for changes are understood. Gathering team requirements for ecommerce trade, operations or process enhancement initiatives that require cross-departmental collaboration. Taking ownership of training and on-boarding for new e-com products, creating and communicating processes that ensure adoption is seamless for the whole team. Reporting back to the ecommerce team within weekly catch ups; tracking milestones, risks and dependencies against project timelines, priorities and objectives to ensure all team stakeholders are fully briefed. Managing and prioritising sprint cycle releases and circulate on a bi-weekly basis to business stakeholders, communicating a ‘problem, impact, solution model’ in order to educate the business on e-commerce development and performance. Day to day management of the development agencies and ownership of the development budget, maximising return on investment by maintaining monthly effort and capacity tracker to monitor burn rate. Managing day-to-day relationships with all 3rd party technology partners including: payment gateways, web developers and software/apps, acting as first point of call for implementations, queries and issues. Requirements: Experience working with Microsoft Dynamics 365 Business Central Proven working experience as a Project, Product or Programme Manager within the Fashion, Luxury or Digital Marketing sector Familiarity with project management tools and management of ticketing systems and road map planning Familiarity with Agile Development (Scrum, Kanban, SAFe) A background in technical solutions implementation and digital business analysis and development An understanding of key ecommerce commercial needs and the impact of technology enhancements on various aspects of both short and long term trading and customer experience. Communicative with fluent written and spoken English, French would be a plus Highly organised with the ability to plan, multi-task and prioritise to meet tight deadlines Experienced at forging successful relationships with external agencies and internal stakeholders Flexible with the ability to ‘roll sleeves up’ and support with other areas within the Ecommerce team when necessary