Parts and Service Coordinator

Parts and Service Co-ordinator My client is a family-owned business specialising in providing customer support within the vehicles industry. They are currently seeking a Parts and Service Co-ordinator to join their team based in Hillsborough. This is a Full-Time, permanent position. Working Hours: 9.30am-5pm With a salary of £27,000 - £30,000 per annum. Job Purpose: You will be responsible for planning all parts and field service activities to a high level of customer service, ensuring all engineering resource is fully utilised. As well as completion of all processes to enable accurate and timely billing of work. Essential Criteria: Relevant parts experience within motor factors or commercial vehicle industry Excellent communication and telephone skills, with the ability to communicate with stakeholders at all levels. Ability to manage and prioritise a busy workload with high attention to detail and good organisational skills. Ability to work on your own initiative as well as part of a team. Main Duties and Responsibilities: Identifying parts, preparing quotes and orders in line with customer enquiries and agreed internal parts processes Managing engineers' parts requests and updating all relevant internal systems Managing enquiries in line with internal and external customer Service-Level Agreements Building and enhancing relationships with both internal and external customers Support the Service Controller in daily planning activities ensuring a smooth an efficient flow of parts to engineers Managing and processing purchase orders Usage of Company CRM system and customer portal systems Monitor and control service, resolving client technical/administrative queries and escalating/delegating where required Carry out invoicing and job costing tasks Ensuring paperwork is sent to customers and records are kept up to date Review and investigate customer queries and escalate where required Observe & demonstrate behaviour in line with the core values of the company Assisting with the processing of warranty claims in a timely manner Provide support to parts sales during busy periods and absence Up to date and clear administration To assist with maintaining WIP at a manageable level To assist with processing of service jobs & invoices Effective time management and allocation of resources Support the Service Controller to plan Field Service Engineers (including 3rd party Engineers) effectively and efficiently Management of customer enquiries Monitoring engineers' documentation Ensure best practices are used when distributing Field Service Engineer's jobs To maintain and develop current processes and procedures in the upkeep of the internal documentation Actively support the Service Controller and play a part in the planning and coordinating of all service work that is due to be carried out Undertake any other duties as required Skills: parts co-ordinator service co-ordinator motor and commercial vehicles