Technical Support Lead

Technical Support Lead – Are you interested in joining our small team as a Technical Support Lead? Do you want to be a part of the next exciting phase of battery development? Do you thrive on having daily challenges to overcome in a supportive environment? Look no further. If your answer is "yes", then you might be the perfect fit for our team as Cellerate. This role is based on site in central Manchester. It is a full-time permanent position. Why Cellerate? Cellerate is a global leader in developing and manufacturing advanced automated systems for battery research and technology scale-up. We specialize in engineering solutions that optimize the quality, performance, and longevity of energy storage technologies, fostering a more sustainable future. Our state-of-the-art portfolio comprises solutions for automated material handling, bespoke cell assembly, and industrial processing. At Cellerate, you will be part of an innovative environment that drives forward the future of energy storage technologies. We provide professional growth with a supportive culture! Fantastic company benefits include: * Competitive Salary: On offer is a salary of £35,000 - £40,000 per annum * Holiday: 28 days paid holiday per annum (including Bank Holidays) * Parking onsite * Employee extras such as: flexible working hours, causal dress code, team social activities About the role: As a Technical Support Lead, you will spend 60% of your time managing technical support for our customers by transforming issue descriptions into action plans and then completing or delegating tasks required to resolve the ticket. The remaining 40% of the time will be spent on development, calibrating and optimising new systems to meet customer requirements, conducting testing and performing other routine testing to identify possible advanced failure mechanisms. What we need: * Graduate or Equivalent preferably robotics engineering or similar * Experience developing and carrying out test plans * Setting up electronic and/or scientific test equipment * Experience in customer communication and expectation management * Electronic system issue diagnosis and troubleshooting * Experience following standard operating procedures * Excellent ability to plan and prioritise work under pressure * Demonstratable ability to work under own initiative Nice to have: * Programming experience with Python or similar object orientated language * Experience using a software debugger and understanding of error messages to clarify crashes or bugs within the software * 2 years industry experience * Experience in a customer facing role * Knowledge of existing tools to conduct root cause analysis * Experience of laboratory glovebox operations * Experience handling chemicals Please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. The interview process will involve a practical test as well as a face-to-face interview at our Manchester office. Unfortunately, we are unable to provide sponsorship and therefore all applicants need to have the right to work in the UK. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. No recruitment agencies, please Please check your email inbox and spam / junk mail folder for any email correspondence for this role. Additional keywords: Technical Lead, Technical Advisor, Sales, Design, Technician, Lead Generator, Manchester Jobs, Energy Storage, Industrial Processing, Technical Skills, Mechanisms This vacancy is being advertised and handled through Spider, the region’s Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text or telephone. For full Privacy Policy details please see email correspondences on receipt of your application