Breakdown Support Engineer

About The Role
RAC have an exciting opportunity for a Breakdown Support Engineer to help provide technical support within a dedicated team.
Benefits and Rewards

• A competitive base salary
• Working pattern of 35-hours per week Monday - Friday (office based)
• Holiday allowance of 25 days plus bank holidays
• 2x Basic Salary Core Employer Funded Life Assurance cover (4x for pension scheme members) with the option to flex up to 10x cover through our flexible benefits offering
• Confidential personal support service, available 24 hours per day every day of the year for both you and any family members aged 16+ in your household
• Free RAC Ultimate Complete Breakdown Service from day one
• Family leave support including paid time off, flexibility and resources to help balance work and family commitments
• Access to Orange Savings, our online discounts portal offering 1000's of savings on high street retailers, supermarkets, tech and more

Once you've passed probation, you'll automatically join our Colleague Share Scheme, awarding you a share value. The value of this increases as the business continues to grow.
Through your various responsibilities, a Breakdown Support Engineer will help reduce operating costs and increase efficiencies by overseeing vehicle downtime, working with dealer networks at a national level as well as partners to ensure timely closure of complaint cases and proactive management of vehicle downtime.
The role will see you working alongside a team of dedicated technical engineers based at our head office in Bescot (West Midlands)
Breakdown Support Engineers provide onsite, live support to colleagues and customers for the largest specialised lease company in the UK, with a portfolio of over 770,000 vehicles. Breakdown Support Engineers will manage technical complaint cases, working with manufacturers to resolve cases in a timely manner with actions agreeable to all parties involved, whilst managing downtime and it's associated costs. Alongside case management you will compile reports to demonstrate the activity completed and associated benefits.
What you'll do...

• Increase efficiency through providing dynamic diagnostic support leading to a quicker conclusion, resulting in the ability to provide service to more of our customers
• Help customers to resolve simple issues over the phone without the need for onsite attendance, resulting in more RAC patrols attending to our customers each day
• Ensure that our customers receive the correct level of service in relation to the right resource in the first instance
• Gather and share technical information across the wider team ensuring that RAC remain up to date with current technology
• Provide support to colleagues across the business relating to policy and technical queries

What you'll need...

• Minimum level 3 motor vehicle engineering qualification (Master technician qualification preferred)
• Level 3 EV Qualification (IMI Accreditation)
• A high level of diagnosis and repair experience including the use and understanding of workshop diagnostic equipment
• IT proficient to include MS office
• Ability to communicate effectively at all levels

We're committed to developing a culture that is representative of the diverse communities we service and one which is open, accessible, collaborative and inclusive. We welcome applicants of all backgrounds and experiences.

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