Resident Liaison Officer

Role: RLO (Retrofit) Salary: £30k - 40k per year + Car Allowance Location: South East London / Kent Parker Jones Group is working for a large social housing contractor who is seeking an Resident Liaison Officer to oversee their retrofit/decarbonisation works around the South East London and Kent areas. Key Responsibilities: * Support in the delivery of retrofit programmes that will include: All aspects of insulation, air source/ground source heat pumps, window and door insulation, solar pv and battery storage. * Manage access notifications and appointments * Manage residents’ expectations, rearrangement or postponement of works * Customer Complaints and issue resolution * Delivery of customer survey process via door to door surveys and telephone surveys * Log and update Quality Plans that are sent to clients * Arrange and attend Resident Open Days * Aid with administration duties in relation to the project * Communicate the above with the site staff and our client * Support with Community Projects / activities where requested Knowledge/Experience: * Must have experience of working on retrofit/decarbonisation works * High Level of Customer Care skills including negotiation and listening skills * Good time management and organisational skills * IT Skills/Understanding of EXCEL and WORD * Good telephone manner * Full UK Drivers Licence Package: * Salary up to £40,000 * Car allowance and fuel card * Holidays * Pension