Project and Role Overview
The Humanitarian and Stabilisation Operations Team (HSOT), contracted by Palladium International Ltd, provides the Foreign, Commonwealth, and Development Office (FCDO) with humanitarian services (Humanitarian Resources Group HRG) and conflict/stabilisation support (Office of Conflict, Stabilisation, and Mediation OCSM)
As Deployments Deputy Team Leader (DTL), you will support the Team Leader Deployments to manage the team of Project Managers, to respond to respond to requests from across FCDO departments and posts. You will help to foster a culture of continuous improvement within the Project Management team, seeking to increase opportunities for learning, experience, and career advancement; and where possible, devolving responsibility to reduce bottlenecks, increasing autonomy and cross-client project management confidence and ability.
You will take on primary responsibility for day-to-day client interface and workload management across the PM team, while working in parallel to increase the capabilities of the PM team to develop and manage deployment requests with greater autonomy; with the aim of increasing team flexibility as well as the number of deployments that can be safely managed at one time.
You will work closely with FCDO clients from both OCSM and HRG, as well as contributing to Deployment Team strategies aimed at broadening and improving HSOTs service offer to clients. You will also provide surge support during HSOT Response events as requested, which may require deployment to other countries.
Key Responsibilities
- Manage Deployments workload across the PM team and ensure all are completed in a timely, professional manner and which meets both Palladiums and HMG legal duty of care requirement.
- Advise and support on feasibility of deployments with clients as required
- Directly manage the most complex deployments
- Act as a primary point of escalation for PMs and client queries
- Coordinate welfare and performance management of the PM team, as well as providing oversight across
- Deployment consultants and TORs in this regard.
- Prioritise and manage day to day team activities
- Review lessons and best practice from ongoing and completed deployments and provide input into system and process changes to TL Deployments.
- Train and mentor team members ad-hoc, as well as contributing to formal training session for Response and deployments management.
- Identify and evaluate risk with respect to new and ongoing deployments, during deployment TOR development with clients and during implementation.
- Work with the Roster Manager to improve the quality and responsiveness of the Roster; strengthen communication and feedback loops between Deployments Team and Roster Manager; and increase the Deployment Teams working knowledge of the Roster system and available expertise.
- Support the TL Deployments to develop and deliver a one-team structure and culture for Deployments, following the recent merger of HPT and CPT deployment teams; as well as undertaking any client communications in this regard.
Client Relationship Management
- In coordination with the TL Deployments, responsible for developing and managing relationships with FCDO, both in Whitehall and at post as needed, promoting, and developing the HSOT deployment capability and uptake of services.
- Act as a point of escalation for operational queries and manage client /contractor relationships
Financial Management
- Assume overall accountability for project budgets, ensuring that projects are delivered in line with budget and forecast and that they deliver the required financial return
- Manage project cost, revenue, and accruals in line with client expectations good financial management
- Oversee of project invoicing and debt, ensuring projects are billed in a timely manner and invoices are paid within 30 days of being issued
- Report against project and client financial metrics
Business Development / Other
- Ensure compliance with company policies, SOPs and Guidelines and client rules and regulations (covering as required security, occupational health and safety, risk management, planning, human resource management, monitoring, reporting, finance, procurement, logistics, IT, communications, audit support and all other operations matters)
- Ensure consistency and a systematic approach across HSOT with regards to procedural consistency, accurate record keeping and legal compliance.
- Work collaboratively with internal stakeholders (HR, Finance, Payroll) to ensure the effective and timely management of contractor payments and related activities
- Support client in ensuring legal compliance on contractor related matters (e.g. IR35)
- Fulfil role of on rotation Duty Officer, providing out of hours monitoring and surveillance function on behalf of FCDO
- Undertake any other duties as appropriate to the position, as requested
Required Qualifications:
Bachelors degree or equivalent
Experience of working within the humanitarian sector will be preferable
Ability to work in a fast paced environment working to tight deadlines
Client and Candidate Management experience
Experience of working in the public sector will be preferable
Ability to manage multiple projects simultaneously
Strong communication and problem solving skills
Strong budgeting skills
Ability to work across multiple systems.
Applicants must have the right to work in the UK and two year UK footprint to qualify for the role.
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