Information Technology Field Engineer

Provide IT Field Engineer support across sites nationwide, delivering high quality services to the end user. Providing support with hardware, installing and fixing PC and support across a large range of hardware devices.

Flexibility to travel across regional locations providing cover and team support - occasional overnight stays away from home when necessary.

Key Responsibilities:

• Installation and break/fix of PCs, notebooks and printers.
• Installation and troubleshooting of network devices and WiFi access points.
• Installation and break/fix of digital and VOIP telephony systems.
• Software support for: Microsoft Windows, Office, Exchange and Active directory.
• Escalating, updating and resolving tickets to team SLA.
• Working as part of a team during extensive site refurbishments.
• Providing weekly and ad hoc updates to head of the Field Team as appropriate.
• Documenting project work.
• Working with and supporting other teams within the IT department such as remote support and 3rd line infrastructure on a day today and ad hoc project basis.
• To keep the workspace tidy and clean
• Other duties as and when required to support the IT daily function.

Skills & Experience:

• Hardware experience, including Intel-based desktops, laptops and servers (mainly HP and Dell) and be able to provide break / fix support at component level. Experience in all versions of Windows Operating systems including Windows Server.
• Networking experience and a strong understanding of DHCP, TCP/IP and DNS.
• A full, clean UK driving license held for a minimum of one year.
• An industrious and motivated approach with excellent communication skills.
• Ability to be customer-focused and deal with a wide range of people at various levels of technical ability.
• Ability to independently resolve a wide variety of complex problems using your expertise and research capabilities.
• Experience of working with third party suppliers, both on-site and off.
• A good understanding of health and safety policy and procedures.