The Company
Newly Weds® Foods is a leading, privately owned global food ingredients business and has been innovating since 1932. The European division is a market leader in the manufacture of coatings, seasonings and functional ingredient systems.
Today, Newly Weds® Foods is BRCGS certified leading specialist manufacturer of coatings and seasonings for the food industry supplying major manufacturers throughout the world and a world leader within food ingredient technology. A network of R&D, manufacturing and service facilities around the globe allows us to serve our customers’ needs in more than 68 countries.
Despite our size and scope, we’ve continued to be an independent, family-owned business answerable only to the demands of our customers. That’s why we continue to invest in infrastructure, human resources and capacity to keep pace with our customers’ needs and expectations.
Newly Weds Foods Banbury
The Banbury site has been part of the Newly Weds Foods family since 2010. During that time our employee team has grown, and we now employ over 250 people. We have a Bakery, Blend factory and a dedicated Gluten Free factory. We operate over a range of shifts in our production facilities, have on site services including a QA team, Engineers, Supply Chain, Logistics, Payroll and HR and we also have a dedicated on-site R&D team.
Main Function
The IT Support Technician will be responsible for providing 1st / 2nd line support for all end users based at the Newly Weds Foods factory in Banbury, UK. Their role is to maintain the successful day to day operation of IT functions across the site by ensuring problem resolution of internal information systems together with the provision of technical hardware and software support to all end users. This position will report directly to the IT Helpdesk Manager based in Ossett, UK
You will be qualified to degree level or equivalent in a food related discipline, have experience of concept development in a food manufacturing environment and be willing to undertake frequent travel within the UK and occasional travel overseas. You will have excellent communication, organisation, negotiation and problem-solving skills and will be a motivated self-starter. Please see the full job description for all other expectations.
Prime Responsibilities
- Respond to all IT helpdesk tickets raised and reply in a professional, confident and timely manner as per IT KPI’s.
- Provide 1st / 2nd line IT support to all end users covering hardware and software related problems. Escalate all other issues appropriately, where an enquiry cannot be resolved.
- Arrange for external technical support where problems cannot be resolved in house where applicable.
- Regular maintenance of Hardware (PC and Peripherals) for business continuity in a factory environment.
- Ensure all system updates are performed on all end user equipment.
- Ensure current ERP solution is operation from a manufacturing point of view.
- Provide new starter inductions when required.
- Maintain all IT related documentation.
- Multi-site cover requiring travel and overnight accommodation in UK and mainland Europe.
- Out of hours support provided on a rota basis to ensure 24/7 cover for Production.
Person Specification
- Hold a relevant IT qualification.
- Previous experience working in an IT support role would be advantageous.
- Good communication, interpersonal and analytical skills.
- Good technical resolution and problem-solving skills.
- Full Driving Licence
- Commitment to NWF Banbury Values
- “Collaboration” Be One Team
- “Flexibility” Be Adaptable and Proactive
- “Inspiration” Be A Role Model
- “Integrity” Do The Right Thing (First Time, Every Time)
- “Efficiency” Eliminate All Kinds of Waste (Time & Materials)
- “Responsibility” Take Ownership and Accountability
Terms and conditions include:
Salary – £33,000 - £39,000 depending on skills and experience
Location – Newly Weds Foods, Banbury
Working hours / pattern – 35 hours per week, Monday to Friday
Pension – 3% paid via salary sacrifice, saving you tax and NI contributions
Annual Salary Reviews – an annual pay review is conducted every January
Holiday –23 days plus bank holidays, rising to 25 days after 5 years
Family friendly – Enhanced maternity, paternity and shared parental leave pay, as well as an annual family fun day
Health care cash plan – including cash back for opticians, dentist, complimentary therapies
Premium Employee Assistance Programme – including up to 8 counselling sessions, as well as telephone advice for a range of issues
Cycle to work scheme – once you have passed your probation period
Employee events – annual family fun day, Christmas party, as well as an Easter egg at Easter, and long service awards for those hitting 5, 10, 15, 20, 25 years’ service
Death in service benefit – 2 x annual salary
Incentivized “Refer A Friend” Scheme – £400 for each person you successfully recommend, terms and conditions apply
How to Apply
Please apply by emailing us a cover letter outlining how your skills and experience meet our person specification, as outlined in the job description, along with a copy of your most up to date CV. All applications should be with us by 9.00am on Monday 30th September 2024. Emails to come to [email protected].