Service Desk Analyst

cs2654AE3A{text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt} .cs(phone number removed)E{color:#(phone number removed);background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:bold;font-style:normal;} .csC8F6D76{color:#(phone number removed);background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:normal;font-style:normal;} .cs6934FD37{text-align:left;margin:0pt 0pt 8pt 18pt;line-height:(phone number removed);list-style-type:disc;color:#(phone number removed);background-color:transparent;font-family:Arial;font-size:11pt;font-weight:normal;font-style:normal} .cs54A3CC1E{text-align:left;margin:0pt 0pt 8pt 0pt;line-height:(phone number removed);list-style-type:disc;color:#(phone number removed);background-color:transparent;font-family:Arial;font-size:11pt;font-weight:normal;font-style:normal} 1st Line Support - Central London - Financial Services - £30,000 to £34,000 (+ bonus) Are you looking to join a progressive wealth management firm that invests heavily in their technology? Do you want to work in a close-nit team, where progression and training is at the heart of their skill set? COMPANY OVERVIEW My client is a privately owned Wealth Management firm, that is based solely in the UK. Technology is at the heart of their operations, due to the ever changing trading landscape. This is the reason all of their 1st to 3rd Line is internal, and no infrastructure service is outsourced! KEY DUTIES Provide 1st line internal and external support to our clients end users and external clients, with some 2nd line support when necessary. SKILLS REQUIRED Experience of working in a Service Desk environment Experience of using a Service Desk application Excellent communication skills Basic understanding of a computer network Windows 7 experience/exposure MS Office 2007/10 support skills (especially outlook) Experience in mobile telecommunicates To be familiar with the operational characteristics of all the Firm's systems To Provide 1st & 2nd (when necessary) line support logging via Service Desk application. To provide predominantly internal support, but some external support to clients who access their company online portal. To keep abreast of technological and market developments and make recommendations to the Service Desk Support Manager/Head of I.T. where they might be of use to the Firm Desirable Preferably educated to Degree/A Level/HND/City & Guilds or equivalent ITIL Certified - (Training is offered to achieve certs) You must have excellent communication skills and hold at least 18months experience in a similar role