Director of Account Management

About ROI Rocket: ROI Rocket is a leading provider of market intelligence and technology services in the United States, experiencing rapid growth. We take pride in our foundation of superior sample quality and customer service that goes above and beyond. As a result of our service and our talented team, we have the privilege of partnering with hundreds of corporations, service companies, investment companies, consultancies, universities, and creative agencies. Our recent growth provides a unique opportunity to build and equip our team for the remarkable change ahead. About the Opportunity: The Director of Account Management is a critical leadership position responsible for driving the strategic vision and operational excellence of the account management function. This role focuses on identifying and executing steps to exceed revenue targets while maintaining Gross Profit (GP) standards. The Director will work throughout Europe and will lead high-level client engagements, pursue significant growth opportunities, and act as a resource to ensure seamless project execution. This position requires a strong emphasis on strategic planning, team development, and collaboration with executive leadership to shape the organization's future. What You’ll Do: Revenue Growth and Strategic Planning: Develop and implement comprehensive strategies to meet and exceed revenue targets, including identifying new client opportunities across different offices and practice areas. Monitor and analyze financial performance, ensuring alignment with GP standards and making data-driven recommendations to enhance profitability. Strategic Growth: Proactively identify and pursue significant growth opportunities beyond day-to-day projects, leveraging market insights and client feedback. Establish a framework for regular follow-up on identified opportunities to ensure timely and effective engagement. Team Management and Development: Manage and mentor Senior Account Managers, ensuring that team-specific objectives are met and fostering a culture of accountability and high performance. Collaborate with the Executive Leader to forecast staffing needs and identify hiring requirements to support team growth and client demands. Cross-Functional Resource and Support: Serve as a key resource for all teams on various projects, providing strategic guidance and support to ensure successful execution and client satisfaction. Facilitate communication and collaboration across teams, aligning resources to meet client objectives and enhance service delivery. What We’re Looking For: Bachelor’s degree in Marketing, Business Administration, or a related field; Master’s degree or MBA preferred. 8-10 years of experience in account management, client services, or business development, with a strong background in a market research or related industry. Willingness and capability for considerable travel across Europe to visit clients, particularly management consulting firms in major cities. Additional non-English language capability is a plus, especially in German or French. Exceptional leadership and strategic thinking capabilities with a proven track record of driving revenue growth. Outstanding verbal and written communication skills, with the ability to influence and engage diverse audiences at all levels. Strong analytical skills with the ability to interpret complex data and make informed decisions. Proven ability to manage multiple high-impact projects and initiatives simultaneously. Deep understanding of market dynamics and client needs, with a focus on delivering What We Offer: Competitive salary: $100,000 - $140,000 GBP and is also bonus eligible, allowing you to earn performance-based bonuses as a reward for achieving individual and team goals Flexible vacation policy – take the time you need to recharge Comprehensive health, vision & dental insurance Commuter benefits Opportunity for career progression with plenty of room for personal growth What to Expect: 1st Round: 30-minute interview with the Recruiter, followed by an aptitude assessment within 24-48 hrs 2nd Round: 60-minute interview with the Hiring Manager 3rd Round: 2 hours of interviews with the Hiring Team, onsite unless the candidate is remote Market Once will accept applications for this role on an ongoing basis Market Once is an Equal Opportunity Employer. We believe in creating a diverse and inclusive workplace where everyone has the opportunity to thrive. We are committed to hiring individuals based on their skills and qualifications, regardless of race, gender, age, sexual orientation, disability, or any other characteristic. We welcome and encourage applications from all backgrounds.