Senior Claims Representative

Job Title: Claims Liaison Officer Location: London, UK Contract Type: Fixed Term (6 Months) Salary: £65,000 Join a global insurance firm with 18,000 employees across over 100 countries. We are seeking a dedicated Senior Claims Broker to act as the primary liaison between clients and insurers, ensuring claims are handled to expected standards. Key Responsibilities: Act as the primary liaison between clients and insurers, ensuring claims are handled to expected standards and regulatory requirements. Oversee the work of others and manage complex claims. Determine work priorities and activities to achieve personal and team objectives. Manage assigned projects and contribute to other projects as required. Provide relevant management information to senior management. Develop strong relationships with markets and negotiate to achieve the best outcomes for clients. Maintain ongoing delegated authority contracts appropriately and cost-effectively. Create comprehensive claims documents and present claims to underwriters. Review and prepare correspondence regarding notifications and claims. Keep clients and insurers informed of developments, liaising with third parties as necessary. Investigate and resolve queries from clients, ensuring all parties are informed throughout the process. Maintain up-to-date records on Group systems. Interpret instructions and implement actions according to policies and procedures. Stay informed of all legal and regulatory developments relevant to the division/department. Skills & Attributes: Significant previous claims-based experience, ideally with an international broker. Good understanding of London market operations and claims-handling processes. Knowledge of broking and underwriting processes. Awareness of the market, competitors, specific territories, and cultural nuances. Understanding of the regulatory environment and requirements. Specific systems knowledge relevant to claims processing. Excellent communication and interpersonal skills. Ability to work flexibly to meet tight deadlines/targets. Proactive, able to work on own initiative, resilient, and calm under pressure. Strong decision-making and analytical skills.