Your new company
Our client is a market leader in providing bespoke solutions to the motor finance market.
Your new role
Your role will involve leading and motivating the Complaints team, ensuring excellent customer outcomes through active participation in daily tasks and ongoing enhancement of team performance and processes within a regulated environment. You will manage day-to-day activities of the team, allocating tasks and workflows, ensuring the team are completing tasks in a timely manner. You will be the main point of contact for operational queries, escalating to management where necessary. Working to ensure confidentiality is withheld, and data systems remain compliant.
You will be involved in supporting recruitment and ensuring the team is resourced effectively to maintain cover across the working week. You will support staff with training and development across the employee lifecycle. You will conduct 1 to 1 reviews with staff on their progression, providing constructive feedback on their activities and being a sounding board for feedback and conflicts.
It is vital in this role to maintain a positive team culture. Inspiring your colleagues to have a solutions-focussed attitude to customer service.
You will be working a weekly shift rotation from 8am to 4pm, 9am to 5pm, 10am to 6pm, and 12pm to 8pm and 35 hours a week. Occasional Saturday shifts may be required, but time in lieu will be paid for weekends worked.
What you'll need to succeed
- Previous demonstrated experience in a supervisory role within customer services.
- Solution-focused attitude to work, adaptable to change.
- The ability to provide clear, direct and helpful feedback.
- Clear verbal and written communication.
- 33 days annual leave with the opportunity to purchase more + you get your birthday off.
- Employer pension contribution of up to 10%.
- Private medical cover (excluding dental and optical).
- Income protection scheme.
- Cycle to work scheme.
- Death in service.
- £100 contribution to optical care every 2 years.
- Training, learning & development opportunities.
- Annual bonus dependent on business and individual performance.
- Social culture with great all expenses paid events throughout the year.
- Charity hub days with catering and events in the office.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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