Our DigitalPlus department are looking for a Sales Executive to join the team. You will conduct professional inbound and outbound communication with clients, offering new and renewable products that are available for their vehicle.
The role will be based in our Southend office. The working pattern will be Monday-Friday, 35 hours per week with a rotating shift pattern of 9-5 and 11-7.
The role
The key responsibilities you could be looking after include:
- Proactively signing up policies for existing customer lists.
- Responsible for making high volumes of outbound calls
- Increase customer loyalty
- Find creative solutions to problems
- Answer telephone calls from potential customers who have been solicited through advertisements
- Understand compliance
- Providing excellent and friendly customer service
- Maintain the relevant diary systems to ensure and manage customer contact times
- Adjust sales scripts to better target the needs and interests of customers
- Provide additional support and day to day account management to allocated customers
- Ensure product explanation is accurate and full
- Liaise with other departments to resolve customer queries and assist with retention of business
- Other reasonable duties as required.
Our ideal candidate
Skills and competencies
- Comfortable conversing with happy, unaware and disgruntled customers
- Ability to self-manage/motivate
- Attention to detail
- Receive feedback in a positive manner and demonstrate positive attitude at all times
- Champion outstanding performance
- Ability to multi-task, work under time and completion deadlines
- Good understanding of voice/soft skill
- Demonstrable track record of sales target over-achievement in B2C sales
Personal attributes
- A confident self-starter
- An excellent communicator
- Drive and determination to achieve goals
- Hardworking and professional
Essential Knowledge and Experience
Essential:
- Excellent Word and Excel skills
- Telephone etiquette
- Excellent communication skills
- Comfortable in a contact/call centre environment
Preferred:
- Experience in a FCA regulated environment
- Experience in a sales environment
Unfortunately, we are unable to provide sponsorship for work permits. Please only apply if you have the right to work in the UK.
Join the AutoProtect Group and Shape the Future
Are you ready to be part of an innovative company that's transforming the automotive industry? At AutoProtect Group, we are dedicated to providing products, platforms, and services that empower vehicle retailers, manufacturers, finance lenders, and brokers. Our solutions simplify operations and boost profitability, while our award-winning customer service ensures a smooth experience for users.
Our diverse business includes four key branches:
- AutoProtect: Recognised for its outstanding warranties and value-added insurance products.
- Shine!: Our expert, BSI Kitemarke and carbon neutral mobile vehicle repair network.
- DealTrak: A cutting-edge software platform connecting automotive finance providers with their customers.
- iComply: Specialised compliance consultancy serving the automotive sector.
We offer our products directly to consumers through online sales channels, ensuring affordability and accessibility. With an agile, efficient team, we're well-positioned to respond to market demands and introduce new products when the time is right. Our mission is to sustain our impressive growth for years to come, and we invite you to be a part of our journey.
Discover our vision and values at Careers - Our Vision (autoprotect.co.uk) and get an insider’s view of life at AutoProtect Group on our LinkedIn Life page.
Please note we are not working with agencies at this time.