Housing Repairs Co-ordinator
Islington
Job Role
To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments.
To work closely with repairs supervisors, as a part of the Housing Services team to plan and co-ordinate the working day of Operatives to ensure all works are appointed to the satisfaction of the customer, while maximising efficiency and completing each task within the specified time allocations.
To ensure all trade resources are utilised to their full potential, while maintaining customer focus and seeking to enhance the customer experience.
To actively manage the workload of multiple operatives, monitoring timings and ensure job completion by the end of each working day.
Reallocating scheduled jobs to operative contractors readily available to ensure all resources are effectively utilised.
To action unscheduled jobs and ensure that all emergency and planned repairs are carried out as per our service agreement and within priority target times.
To raise order on IT systems, plan and dispatch jobs to the best placed operatives or contractor with the right skills to complete the repair first time.
To work pro-actively with team members to improve customer service delivery and to conduct outbound calls as required.
To deal with customer complaints in accordance with the Complaints procedure and to escalate cases to Team Leaders as appropriate