Service Desk Engineer

Service Desk Engineer – £27 – 30K – On-site My client, based in Birmingham is searching for a Service Desk Engineer to join their technical team. As part of the role, you will be providing both 1st and 2nd line support across the internal and external user base, and working with a variety of hardware, software, and network issues including Office 365, Windows OS, Windows Server, Active Directory, Network Connectivity, Intune, VMware, Laptops and PCs. Responsibilities include: Logging incidents into the service desk system Providing 1st and 2nd line support Escalating any technical issues to 3rd line Troubleshooting of various hardware, software, and network issues Update documentation and support with administration when necessary Provide a high-quality customer service standard Occasional work on implementation projects Skills required: Windows Server and Windows OS Office 365 Cloud infrastructure knowledge – specifically Azure Active Directory administration Management of hardware Routers and Switches TCP/IP, DNS, DHCP, and VPNs VMware Intune This is an outstanding opportunity for an enthusiastic individual with excellent organisation skills to join an expanding company. In return, the company will offer you excellent internal training. If you are interested in this role, please apply IMMEDIATELY as we are arranging interviews at short notice. If you require more information, please contact Isabella Fleming on 07458 142746 or [email protected]