Job Title: Sales and Administration Manager
Location: Trilogy Jewellers, London
Employment Type: Full-Time
Trilogy Jewellers is a luxury jewellery and watch retailer renowned for its unique, high-quality designs and excellent customer service. We are committed to providing a memorable shopping experience that reflects our passion for craftsmanship and the finest jewellery.
We are seeking a dynamic and experienced Sales and Administration Manager to lead and manage our sales and administrative staff within the shop. The successful candidate will play a critical role in ensuring smooth daily operations, driving sales performance, and fostering a positive team environment. This role will also oversee customer service, stock management, and sales reporting, as well as manage the coordination between sales and administrative functions.
- Team Leadership and Management:
- Supervise and manage the sales and administration staff, ensuring alignment with company policies and objectives.
- Provide leadership, coaching, and motivation to the team to meet sales goals and operational efficiency.
- Create and maintain staff schedules, and ensure adequate staffing levels for smooth daily operations.
- Conduct regular performance reviews, set clear expectations, and implement training and development plans.
- Resolve any team conflicts or performance issues in a timely and effective manner.
- Sales and Customer Service:
- Oversee sales floor operations, ensuring that high levels of customer service and satisfaction are maintained.
- Monitor daily sales performance, setting targets, and providing guidance and support to sales staff to meet and exceed sales goals.
- Handle customer inquiries, complaints, and special requests to maintain customer satisfaction and loyalty.
- Administration and Stock Management:
- Ensure that all administrative tasks, including invoicing, inventory management, and financial reporting, are completed accurately and on time.
- Manage stock processes, including uploading new stock onto the internal stock system and various sales platforms (e.g., e-commerce websites, third-party sales sites).
- Ensure timely removal of sold or discontinued items from the stock system and online platforms to avoid discrepancies.
- Monitor stock levels, manage ordering and restocking, and work with suppliers to ensure product availability.
- Ensure all shop and staff documentation is up to date and compliant with legal and operational standards.
- Collaborate with senior management on budgeting, financial planning, and operational improvements.
- Operations and Reporting:
- Implement and maintain shop policies and procedures to ensure an efficient and compliant operation.
- Prepare and present sales, customer service, and staff performance reports for senior management.
- Ensure the store is visually appealing, clean, and stocked with merchandise, working with the visual merchandising team when necessary.
- Assist in managing promotional events, product launches, and seasonal sales to drive store traffic and revenue.
- Education: Bachelor’s degree in Business, Retail Management, or a related field is preferred.
- Experience: At least 3-5 years of experience in retail management, with a focus on sales and administration.
- Leadership: Demonstrated ability to lead and develop teams, with a proven track record in meeting sales targets and operational efficiency.
- Customer Service: Strong customer service and relationship-building skills, with the ability to manage customer concerns effectively.
- Communication: Excellent verbal and written communication skills, with the ability to interact professionally with customers, staff, and management.
- Problem Solving: Ability to resolve issues in a professional and timely manner, with strong decision-making capabilities.
- Technology: Proficiency in retail management systems, point-of-sale software, stock management platforms, online sales platforms, and Microsoft Office Suite (Word, Excel, PowerPoint).
- Competitive salary and performance-based bonuses
- Opportunities for professional development and growth
- A dynamic and supportive work environment
- Employee discounts on products
If you are passionate about retail management, customer service, and leadership, we’d love to hear from you. Please submit your CV and a cover letter detailing your relevant experience and why you’d be a great fit for Trilogy Jewellers.
Application Deadline: 01/11/2024
Contact Information: [email protected]