Contract Surveyor - Responsive Repairs

Adecco are delighted to be supporting a west London Borough Council in their recruitment of an interim Responsive Repairs Surveyor. Purpose of the role: To provide contract management support to the Responsive Repairs Manager in managing the term responsive maintenance contracts. To work with the Repairs and Maintenance section to deliver an excellent responsive repairs service. To inspect, diagnose and audit responsive repairs. To liaise with internal and external stakeholders to ensure the delivery of the responsive repairs service to residents at agreed service standard levels. To be a member of the out of hour's duty rota. To achieve key performance targets, as set by the Responsive Repairs Manager. To project manage complex repair works from inception to completion. To ensure that Health and Safety is paramount in all activities carried out in the delivery of the responsive repairs service.Responsibilities: Be responsible for the delivery of the responsive repairs service to occupied properties and communal areas, by contract managing the Council's term maintenance contracts. Work closely with and provide support to contractors and suppliers, enabling them to understand and meet the scope and standard of the term maintenance contracts. Performance manage contractors and suppliers to ensure key performance targets are met and, ideally, exceeded. Develop action plans to remedy under-performance by the Council's term maintenance contractors and ensure continuous improvement of the responsive maintenance service. Ensure quality and Value for Money of the term maintenance contracts through robust audit techniques, including post inspections, resident feedback and cost analysis. Ensure the responsive repairs budgets are managed effectively and within target. Ensure that key performance targets are set, monitored and achieved for the delivery of the responsive repairs service. Ensure that relevant health and safety regulations (relating to asbestos, gas, electrical and HHRS, etc.), are taken into account when delivering the responsive repairs service. Together with the Responsive Repairs Manager, draft and implement Risk Assessments and Method Statements for the delivery of the responsive repairs service. Be responsible for liaising with key stakeholders in the delivery of the responsive repairs service, especially Housing Repairs Call Centre, Tenancy Management, Home Ownership, AIT, Regeneration and Residents. Ensure that contractors' invoices and variation requests are processed in timely manner through OHMS. Act as a point of contact to ensure that tenant complaints are resolved quickly. Take ownership of and manage the actions arising from formal complaints and member's enquiries. Ensure that residents are kept updated on the progress of repairs. Update OHMS, in real time, using mobile technology. Carry out administrative duties, as set out in the key performance indicators, e.g. approving variation orders, authorising invoices and raising works orders, etc., in a timely manner. Assist in actively reducing the number of pre-inspections on occupied properties Diagnose specific types of defects and provide remedial specifications. Carry out property condition reports on properties for review by the Responsive Repairs Manager. Project manage large and complex repair works, including the maintenance of project files, for decants, insurance claims, subsidence, etc. Conduct interim inspections, during larger works, to ensure quality standards are met and report to the Responsive Repairs Manager on the progress. Identify work to be included in the planned works, major works and cyclical redecoration programmes of work.Qualifications: BSc in Building Surveying or similar field. Must demonstrate continuous professional development. Relevant professional membership in building surveying or similar discipline [e.g. CIOB or RICS] or working towards membership