Operations Controller

Employment Type: Permanent

Location: Great Yarmouth

Hours of work: average 40 hours per week Mon - Fri, 3 week shift pattern (on-call 1 week in 3 including weekends)

• As our ideal candidate you will hold responsibility for the safe and efficient unloading and loading of offshore supply vessels, ensuring the allocation of sufficient resources maintaining the highest standards of safety and service. Role responsibilities include:
• Presenting a positive image of the Company through first class service delivery and customer engagement, building effective relationships across the business.
• Responsible for the safe & efficient unloading and loading of Offshore Supply Vessels and the supervision of quayside personnel
• Ensure service levels are maintained by effectively deploying plant & labour and monitoring working hours in line with the Working Time Directive and company policies
• Arrange off-site/adhoc jobs as required, including booking third party plant and labour
• Ensure all staff/agency are trained and competent for their duties
• Regularly review procedures and risk assessments
• Help to minimise operational costs wherever practical without compromising on safety
• Ensure compliance with legislative standards and company procedures
• Liaise with internal clients to understand vessel turnaround requirements and develop the daily plan
• Create and maintain vessel turnarounds (voyages) within company Integrated Logistics Management System, including arrivals, departures, vessel movements and labour/plant allocations
• Ensuring Vessel's Customs and CERS paperwork are submitted within a timely manner
• Ensure all activities are recorded on the Daily Resource Sheet

Minimum Qualifications

• Education to GCSE level or equivalent
• Banksman/Slinger

Desirable Qualifications

• Counterbalance Forklift certificate

Minimum Competencies (Skills, Knowledge and Behaviours)

• Maintains positive work relationships
• Solutions based, motivated to achieve the highest standards of performance and internal/external customer support
• Accustomed to working effectively in a fast-paced environment, adapting to changing workloads and priorities, where high standards are not compromised under pressure
• Strong interpersonal and communication skills both verbal and in writing
• Computer literate with operator knowledge across the Microsoft suite