Italian / English Bilingual Account Managers

Nordic Staff has been retained to find an Italian speaking Business Development professional to work with our client’s existing customer base in Italy and other English speaking accounts. This is an opportunity for someone in the early stages of a B2B services career to move their career forward significantly. The Business Development Associate for Italian speaking clients is a full-time position that allows individuals to apply their skills in a dynamic work environment while developing well-rounded competencies in vital products and services. As a member of the Contractor Development team, candidates will be introduced to the system and multi-faceted business processes. The position provides a critical link between Italian speaking , sales, business development, and management. It requires one to be a self-starter, able to work as part of a predominantly English speaking team, and willing to assist with all the day-to-day operations inherent to a rapidly growing organization. The Job: Specific duties and responsibilities include: • Proactively service and support Italian speaking clients • Deliver training on products via phone, web based and face-to-face meetings • Participate in the implementation of sales and marketing projects • Field incoming calls, handle contractor customer inquiries, and troubleshoot problems • Assist with CRM and testing • Handle client account management functions, including invoicing and collections • Proactively analyse customer service processes and bring forth ideas for continuous improvement • Research and develop various resources and reference documents for clients • Support and participate in the organisation’s Continual Improvement Program The Person: Education • Bachelor’s degree from an accredited university • Proficient computer skills in programs including, but not limited to, Word, Excel, PowerPoint • Native level Italian business level English • Demonstrated personal initiative • Proficient presentation skills • Solid analytical and problem-solving ability • Excellent customer service orientation • Desire to assume increasing levels of leadership responsibility • Ability to work on multiple tasks simultaneously • Excellent verbal and written communication skills • Strong organizational skills and attention to detail • Ability to work well in a fast-paced environment Benefits 100% company-paid monthly insurance premiums for employees and dependents Medical, Dental, Vision, and Life Insurance 4% pension scheme matching Long-Term & Short-Term Disability Coverage Holiday & Time Off 27 paid personal holidays (pro-rated first year) 12 paid holidays Monthly cell phone reimbursement Monthly reimbursement for Oyster card Team-building activities and events, including quarterly kick-off meetings and community volunteer day Matching charitable gift program Professional development & training opportunities Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health Business casual, jeans allowed